Problem Definition

How do you like to reach customer service?

Telephone

Email

Personal

How fast would you contact customer service when a problem arises?

Immediately

Couple Hours

Few Days

Other

If calling customer service, how long will you wait on hold before hanging up?

5-15

15-25

25-35

Other

If you get put on hold and hang up, would you call back in the same day?

Yes

No

When you email customer service, do you leave another way to contact yourself or just expect an email back?

Give Phone Number

Give Email

All of the Above

Other

Would you like customer service to solve your problem over email or to call you to solve your problem?

Through Email

Through Telephone

Representative come fix it themselves

If the business had instant messaging, would that be your go to that form of communication?

Yes

No

If you had the power of video chat, would you use it?

Yes

No

Have you checked out our forum of problems and solutions on our website?

Yes

No

Comments/Suggestions that might help our customer service department: