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Surveys
2013
July
P
Pro-Storage Customer Service
Pro-Storage Customer Service
Customer Service Questionnaire
0%
In thinking about your most recent experience with Pro-Storage, was the quality of the customer service you received:
Very Poor
Somewhat Unsatisfactory
About Average
Very Satisfactory
Superior
If you indicated that the customer service was unsatisfactory, would you please describe what happened?
The process for getting your concerns resolved was:
Very Poor
Somewhat Unsatisfactory
About Average
Very Satisfactory
Superior
Would you take a few minutes to describe what happened?
Now please think about the features and benefits of the product we offered you itself. How satisfied are you with this product?
Very Poor
Somewhat Unsatisfactory
About Average
Very Satisfactory
Superior
If you are not satisfied with the product offered, please describe why?
Customer Service Representative
The following questions pertain to the customer service representative you spoke with most recently. Please indicate whether you agree or disagree with the folowing statements.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
The customer service representative was very courteous
The customer service representative handled my call quickly
The customer service representative was very knowledgeable
Very Satisfied
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Very Dissatisfied
Considering the total package offered, including customer service, the storage features and benefits, and cost, how satisfied are you with Pro-Storage.
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration.
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