Prime Travels CSAT

1. Prime Air Global Ltd (d/b/a Prime Travels) appreciates your business and values our relationship. Please help us by taking a few minutes to tell us about the service that you have received so far.

Your inputs would help us to improve upon our services and meet your expectations.
Wish you safe travels and see you more often @ Prime Travels!

2. Overall, I am very satisfied with the way Prime Travels manages my travel

3. How happy are you with the speed and efficiency at which we are able to respond to your requests?

4. How long have you been dealing with Prime Travels?

This is my first purchase

Less than six months

Six months to a year

3 or more years

I haven’t done any transaction yet.

* 5. How collaborative and proactive is our Team in the way that we work on your travel plans?

Extremely Collaborative and helpful

Fairly organized and Proactive.

Poorly organized and Proactive.

Not Proactive and Collaborative at all

6. Would you recommend Prime Travels to your colleagues/friends for your official/personal travel plans?

Yes

No

Maybe

7. How satisfied are you with the following:

Offered lowest airfare

Accuracy of reservations

Proper seat selection

Alternative options/fares/routing offered

Advised of cancel/change penalties

Timeliness of ticket delivery

24 hour Customer Support/Emergency Service

Call answering time

Customer service attitude of travel consultant

Travel consultant knowledge

Overall performance

8. Do you have any other comments, questions or concerns:

Comments/Suggestions: