Postpaid customer preference

Are you a postpaid customer?

Yes

No, I use prepaid

If yes, which postpaid connection do you use?

If you are a Vodafone postpaid customer, which plan are you currently using?

If you are using any other operator, please mention the plan (Operator/Plan)

From where did you get your postpaid connection?

Company Owned stores

Mobile phone outlet

Retail stores

Other

When do you usually pay your postpaid bill?

Beginning of every month

When the bill gets generated

Payment as installments

Please mention issues faced (If any) while using postpaid connection

Answer the following questions if you use prepaid
Why do you prefer prepaid over postpaid (Select all that apply)?

Control over usage

Convenient to take new connection

Flexibility in usage

Better offers available in prepaid

Postpaid billing issues

I don't see any advantage in going postpaid

I got used to prepaid and do not want to change

If you have used a postpaid connection and later ported out, then please mention the reason for the same (Select all that apply)?

Unavailability of suitable plans/offers

Network issues

Poor customer service

Issue in bills

Any other Reason

What factors do you consider before taking a new connection (Select all that apply)?