Post Training Assessment

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* Bottlenecks is one process in the process chain that slows down production due to limited resources. What to do once you have identified a bottleneck?

a. Increase the output to the bottleneck step

b. Measure and reduce uptime and focus on the process which takes longer

c. Assign the most productive team members and technology to the bottleneck process.

d. Add capacity in the bottleneck process

* Quality control is a pertinent step in Process Improvement. There are different ways to monitor and control a process. In the example below, can you determine the type of Quality Control to be used?
The Quality Team is looking to streamline the process of working Wholesale Quality tickets. They would like to determine the variance of working retail vs wholesale and possible ways of improving the process to make it efficient.
What type of Quality Control process can they use to aid in control and monitoring?

a. Action Limits

b. Business Process Reengineering

c. Statistical Process Control

d. Median Moving Range ( MMR )

* In an Analytics Workflow, what steps should follow once you applied the analytics model of your choice?

a. Take Initial actions

b. Formulate hypothesis.

c. Categorize the results of analytics

d. Update and correlate data.

* We are receiving multiple tickets on connectivity issue ( busy tone ) for Indonesia dial in numbers. There were no known outages as per Telecoms and carrier and our internal tests did not replicate the issue yet customers continue to complain intermittently. What type of analytics can you apply to determine if it's a potential outage, issue or isolated case?

a. Descriptive

b. Prescriptive

c. Predictive

d. Decisive

* Project Management has 5 Process groups that enables a project to be successful and to achieve its goals -Planning, Initiating, Executing, Monitoring and Controlling, Closing. Determine the appropriate process group based on the scenario below :

Project Manager is working on a Project to launch a new system that will enable staff to have access to bridge database and performance. PM had a meeting with the Finance Team to go over the cost and identify possible constraints in the allotted budget. Identify the process being performed by the PM :

a. Initiating

b. Controlling

c. Planning

d. Monitoring

* The project has been completed and the Project Team is conducting a debrief. As part of the Closing process, what possible questions should the PM ask to determine the overall success of the Project? List possible questions :