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  5. Post-Purchase Test Template
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Exit Survey
 
 
Thank you for your recent purchase of an Andersen sterilizer. Please help us by taking a few minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.
 
 
 
My salesperson was highly knowledgeable of Andersen products and services.
 
 
 
I feel I have the necessary training and information to operate my gas sterilizer safely and confidently.
 
 
 
Where do you purchase our products? Select all that apply.
 
Direct / Salesperson
 
Trade show
 
Through a distributor (Henry Schein, MWI, Patterson, etc)
 
Other
 

 
 
 
How would you rate your overall level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
How do we rate on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Customer service experience
Professionalism
Purchase experience
Quality of products
Understanding customers' needs
 
 
How likely are you to continue using our products?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Additional comments or suggestions?