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  1. Surveys
  2. 2009
  3. April
  4. P
  5. Post Installation
Exit Survey »
 
 
Dear HTI Customer

Please assist us to improve our service delivery in the future by answering these short questions. We value your opinions.

Please provide honest feedback so that we can address any issues that may arise with immediate effect.

Your participation in this questionnaire is completely voluntary. If you feel uncomfortable answering any questions, you may withdraw from the survey at any point.


If you have questions at any time about the survey or the procedures, you may contact Rory Montgomery at 011 803 2208 or at [email protected].


Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
What was the purpose of HTI Support's time at your property?
 
New Installation
 
Conversion/Upgrade
 
Refresher Training
 
Troubleshooting
 
To discuss strategy
 
Other
 

 
 
 
Which consultant(s) were on-site for your project?
 
Alet Zietsman
 
Bryn Barcza
 
Clinton Milne
 
Danny van den Heever
 
David Swanepoel
 
Edrich de Beer
 
Jeanine Fourie
 
Johan du Preez
 
Juan Mallett
 
Kevin O'Donnell
 
Marc Lurie
 
Maritza Vorster
 
Mark van der Heever
 
Stanton Francis
 
Other
 

 
 
 
Did the consultant keep you informed of their plans for the time on site, progress being made and/or any unexpected problems or delays?
 
Yes, I was always aware of what was happening
 
Briefly, coming and going
 
Not at all, I rarely saw them
 
Other
 
 
 
Please answer the following questions accordingly
Yes No
Did the conslutant(s) schedule an 'Exit Meeting' and ask you to sign
off on their visit?
Did the consultant(s) impress you as being knowledgable and helpful?
Did the consultant(s) present themselves in a professional manner?
Did the consultant(s) appear neatly gromed for business
Was/were the consultant(s) prompt for all training sessions
and scheduled meetings or events?
 
 
Please answer the following question accordingly
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
Overall, were you satisfied that the visit was a success?
 
 
 
Do you feel you received value for the charges incurred?
 
Totally
 
Somewhat
 
Not at all
 
Other
 
 
 
Please answer the following question accordingly
Yes No Maybe
Would you recommend HTI Support to other contacts/properties in your industry?
 
 
 
Any additional comments you would like to share about the consultant(s) or the project?
   
 
Please contact [email protected] if you have any questions regarding this survey.
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