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  1. Surveys
  2. 2011
  3. August
  4. P
  5. Post Install Survey
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Hello,

Your participation in this study is completely voluntary and all responses will be held strictly confidential. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It should take approximately 2-3 minutes to complete.

Thank you very much for your time.

 
 
 
Project Management

How satisfied are you with the:
Unsatisfied Somewhat Unsatisfied Neutral Somewhat Satisfied Satisfied
1. Preparation of the project?
2. First day your solution went live?
3. Timeliness of Zeacom’s Installation?
4. Management of post installation tasks/support issues?
 
 
Installation & Deployment

How satisfied are you with the:
Unsatisfied Somewhat Unsatisfied Neutral Somewhat Satisfied Satisfied
1. Zeacom Implementation Engineer understanding the needs of your business?
2. Knowledge and professionalism of Zeacom personnel?
3. Installer explanation of the install process?
 
 
Training - Relevance & Instructor Effectiveness

How satisfied are you with the:
Unsatisfied Somewhat Unsatisfied Neutral Somewhat Satisfied Satisfied
1. Organization/scheduling of end user training sessions?
2. Content of the training sessions being appropriate for the audience?
3. Instructor presenting the training in an organized fashion?
 
 
Overall Zeacom Satisfaction Level

How satisfied were you with...
Unsatisfied Somewhat Unsatisfied Neutral Somewhat Satisfied Satisfied
1. Zeacom’s performance during the project phase?
2. The knowledge and professionalism of Zeacom personnel - from the Sales person through to Support?
3. Ability of technical support to solve my problems?
 
 
 
Please provide any additional comments on the quality of your Zeacom experience.
   
 
 
 
1. Would you consider being a Reference for Zeacom customers, media and prospects?
Yes No
 
 
 
2. Would you like to be contacted by one of our post-implementation representatives?
Yes No
 
 
 
3. Would you like more information on additional training sessions/courses offered by Zeacom?
Yes No
 
 
 
4. Would you like to receive our bi-monthly electronic newsletter?
Yes No
 
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