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Hello:
The goal of the IT-PMO is to provide just enough process to successfully deliver projects on time, on budget, and meet or exceed expectations.

How are we doing in regards to that objective? We need your input!

We ask that you complete it by 03/12/12. Note - this survey will be anonymous. No one will be able to associate your response with your identity. Survey results summary will published on or before March 23rd. It will be used to drive IT-PMO direction, ensuring focus is placed on the items that will provide the highest value.

If you have questions at any time about the survey or the procedures, you may contact Phil Ricci at 480.445.2432 or by email ([email protected]).

Thank you for your time and support. Please start with the survey now by clicking on the Continue button below.

 
 
 
Please tell us about you.
 
 
 
What is your title?
 
 
 
Which IT VP Tower are do you belong to?
 
Managed Care Apps - Blake
 
Infrastructure - Cordova
 
Provider, Pricing and Medicare - Deighan
 
Strategy, Planning and Shared Services - Dickson
 
Integrations - Kleja
 
eCommerce - Frank
 
Workers Comp - Holdren
 
Information Risk Management - Talbot
 
 
 
How long have you been at Coventry?
 
Less than 1 year
 
From 1 - 3 years
 
From 3 - 6 years
 
From 6 - 9 years
 
More than 9 years
 
 
 
How many years of project management experience (including outside Coventry) do you have?
 
1-3
 
3-5
 
5-7
 
7-9
 
> 9
 
 
 
Check items below which describe your background in Project Management.
 
University degree in Project Management
 
Certified Associate in Project Management (CAPM)
 
Project Management Professional (PMP)
 
PMI Agile Certified Professional (PMI-ACP)
 
PMI Risk Management Professional (PMI-RMP)
 
PMI Project Scheduling Professional (PMI-SP)
 
Certified Scrum Master (CSM)
 
Other

 
 
During the past year, what type of initiatives/projects have you managed?
 
Waterfall
 
Coventry Iterative Process (CIP)
 
Program
 
Production Support
 
Enhancement

 
 
 
Let us know what you think about current IT-PMO services
 
 
Please rank the following items in regard to their importance and your satisfaction with current levels of support.
 
 
 
ImportanceSatisfaction
Not ImportantVery Important
Not SatisfiedVery Satisfied
12345N/A12345N/A
Providing common work products and processes
Providing Consulting support
Reference manuals
IT-PMO SharePoint site content
Training
IT-PMO Forum
Email updates (forwarded from Line PMO leaders)
Monthly Lunch and Learn softskills training
Announcements on the IT-PMO and HUD SharePoint sites
Dashboard reporting
Rules of Engagement meetings
IT Resource Management support
 
 
 
In the next question you will be asked to indicate the relative importance of a variety of Project Management support services offered and how important those services are to you.
 
 
ImportanceSatisfaction
Not ImportantVery Important
Not SatisfiedVery Satisfied
1234512345
Project Discovery and other Initiation phase activity
Stakeholder Management
Communications Management
Issue and Risk Management
Scope Management
Resource Management
Cost/Budget Management
Procurement/Vendor Management
Time/Schedule Management
Change Management
Integration of process and work products for projects that cross multiple VP towers)
Program Management
Quality Management (for example, New Quality-Compliance Reviews and Quality Review Checklist)
Dashboard reporting (dashboard quad reports and HUD)
 
 
 
Do you believe that Microsoft Project is a valuable tool for managing a project?
 
Yes
 
No
 
 
 
If you answered 'No" to the above question, what was was your rationale?
 
My project is not complex enough to warrant creation of a project plan
 
I have never received training – therefore I do not use it
 
It is just too hard to use
 
Response time is too slow/system issues when storing project plan in MS Project Server
 
Other
 
 
 
If response time was too slow or you experienced system issues, when did you last use it?
 
2012
 
2011
 
2010
 
Other
 
 
 
If you indicated that Project Server was too difficult to use, did you obtain training that addressed that issue?
 
Yes
 
No
 
Unsure
 
Comment
 
 
 
If you use MS Project Server, what functionality would you like to use that is not available today?
 
Time reporting
 
Determine resources availability and other resource metrics
 
Forecasting/cost metrics
 
Status reporting
 
Portfolio management
 
Identify resource risk and issues
 
Other

 
 
 
How satisfied are you with the responsiveness of the IT-PMO to your requests for assistance?
 
Very satisfied (I usually get a response within 24 hours)
 
Satisfied (I get a response within 24-48 hours)
 
I am not sure of the process for requesting assistance
 
Very dissatisfied (they consistently do not respond in a timely manner)
 
Cannot evaluate (I have not requested anything)
 
Comments
 
 
 
How satisfied are you with the response of the IT-PMO to your requests for assistance?
1 Very Satisfied 2 Satisfied 3 Not Satisfied
 
 
 
The goal of the 2012 release was to provide just enough process to successfully deliver projects/programs on time, within budget, and meet or exceed expectations. Did the release meet it's goal?
 
Absolutely yes
 
Not sure, but I think it did
 
Not sure, but I don't think it did
 
Absolutely no - still too much process
 
Don't know - haven't used it yet
 
 
 
Does your Line PMO Leader represent you and keep you updated?
 
Yes, absolutely
 
Sometimes
 
No, not usually
 
I don't know who my Line PMO Leader is
 
Comments
 
 
 
Compliance is a board commitment. Based on your experience, do you believe the current compliance process is:
 
Fair/not too complicated
 
Fair/too complicated
 
Unfair/too complicated
 
Don't know, I've never been through it
 
 
 
Please share with us what we are doing right ( i.e. processes, activities, etc.)
   
 
 
 
Please share with us any ways in which the IT-PMO could improve its service to you.
   
 
 
Help us understand what kinds of information will support your development as a project manager
 
 
 
My skill levelImportance
Needs improvementHighly skilled
Not importantVery important
1234512345
Project Integation Management
Project Scope Management
Project Time Management
Project Cost Management
Project Quality Management
Project Human Resource Management
Project Communications Management
Project Risk Management
Project Procurement Management
Program Management
 
 
 
What training needs do you feel need to be addressed to support the Project Management community?
   
 
 
 
If you have PMP Certification: have you attended Project Management training from external vendors during the past year in order to obtain PDUs?
 
Once
 
Twice
 
More than twice
 
Does not apply
 
Who performed the training? And what was the cost?
 
 
 
If you would to share and additional information with the IT-PMO or to request information enter your email address here and a member of the IT-PMO staff will contact you.
   
 
IT-PMO Survey 2012
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