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  1. Surveys
  2. 2016
  3. April
  4. P
  5. Pirmam Internet service
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Exit Survey
 
 
Hello:
You are invited to participate in our survey pirmam internet service. In this survey, customers will be asked to complete a survey that asks questions about Internet service support. It will take approximately ten minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Name of Survey Researcher] at [Phone Number] or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.



Network operation center.
07501427070
[email protected]
 
 
 
 
Overall, how do you feel about your experience with Pirmam as your Internet service provider?
 
Excellent
 
Very Good
 
Good
 
Fair
 
Poor
 
 
 
Rate the following aspects of your internet connection from speed ?
 
Excellent
 
Very Good
 
Good
 
Fair
 
Very Poor
 
 
 
Rate the following aspects of your internet connection from Disconnection ?
 
Excellent
 
Very Good
 
Good
 
Fair
 
Very Poor
 
 
 
In speaking with your support representative, how would you rate the following aspects?
 
As friendly as I expected
 
Friendly
 
Average
 
Less friendly than I expected
 
Unfriendly
 
N/A
 
 
 
Interest in solving your problem
 
As interested as I expected
 
Very interested
 
Interested
 
Neither interested nor uninterested
 
Uninterested
 
 
 
When solving your problem, how would you rate the information provided ?
 
Extremely well presented and understandable
 
Well presented and understandable
 
Sufficient to solve the problem
 
Difficult to understand
 
Extremely difficult to understand
 
N/A
 
 
 
Was your problem solved on this call?
 
Yes
 
No
 
Do not remember
 
 
 
If you needed to contact pirmam 's technical support again and were given the option to speak with this representative, would you?
 
Yes
 
NO
 
 
 
How would you rate pirmam technical support as compared to that of other companies?
 
Much better than other companies' technical support.
 
Better than other companies' technical support.
 
About the same quality as other companies' technical support.
 
Worse than other companies' technical support.
 
Much worse than other companies' technical support.
 
I have never contacted another company for technical support.