Phone System Quality Survey

CTS - Phone System Quality Survey

Questions marked with a * are required

You have been selected as a member of a focus group to provide feedback on the call quality of the corporate phone system after the most recent upgrades were completed. The CST team has identified you as someone who uses the corporate phone system as one of your primary tools in your day to day work. Because of this, we feel that you will be able to provide us with the most relevant initial feedback about the Corporate phone system.

Please answer the questions to the best of your abilities and note that a comments section is provided below for any information/feedback you feel is not covered in the questions.

The CTS team greatly appreciates your feedback.

* Name

* Department

* Phone extension

* What type of phone do you use most often?

Software phone (on laptop)

Hardware phone (physical phone on desk)

Both equally

* Remote office/remote home/Head Office

* Did you experience any phone quality issues in the past?

Yes

* After the Phone system upgrade on the weekend of April the 16^th, did you notice any quality improvements?

Yes

* After the upgrade from PRI (analogue) to SIP (Digital) phone line service, performed on the weekend of May 7^th, did you notice any quality improvements?

Yes

Additional comments/feedback:

If you have any phone quality issues that arise after you complete this feedback form or you have an issue that you do not feel can be accurately captures in this form. Please visit our Telephony Upgrade Issue Tracker at our SmartSheet form by following this link:

https://app.smartsheet.com/b/form?EQBCT=be867e3b3393454e970df7899e2d62ec