Path to Purchase - 10

Which of the following best describes the company you work for?

Commercial locksmith

General contractor

Facility or institution

Low-voltage installer

Security products OEM

Security consultant

System integrator

Other

Which of the following best describes your role or title within your organization?

Which of the following best describes your role and how it deals with the purchase of access control products for your company? (i.e. products such as electric strikes, electric locks, maglocks, power supplies, readers, push buttons, keypads, panic devices, or other related accessories, etc.)

I make the purchase decision

I make recommendations regarding purchase decisions

I have some influence over purchase decisions

I do not participate in purchase decisions, but I purchase products under the direction of others

I do not participate in purchase decisions but I use the products

None of the above

When was the last time you purchased an access control product for use by the company? Please consider any purchase – in store, online and/or those made via telephone or fax, etc.

Within the last week

Within the last month

Within the last 3 months

More than 3 months ago

I don’t purchase products for the company

What access control products did you buy during your most recent purchase? (Select all that apply)

For this most recent purchase, how did you receive the product(s)?

Someone picked up the pre-ordered product(s) at Will Call

I picked up in-store

The order was shipped directly to me/my company

The order was shipped directly to a job site/client

Other

Thinking of your most recent access control order/purchase, was it…?

…a regular/routine purchase for inventory?

…a regular/routine purchase for a job?

…a last minute/unplanned purchase?

Thinking specifically about the items you bought on your last visit, did you do or see any of the following prior to this purchase? (Select all that apply)

Did you do any of the following during the time you made this purchase? (Select all that apply)

Searched for products that I noticed other customers had

Purchased products I did not intend to

Considered alternatives to the products that I typically purchase

Viewed a video regarding this product or brand

Spent time at a product display

Compared prices across different brands of the same product

Asked an employee for a product recommendation

Asked an employee for a brand recommendation

None of the above

Please select the scenario below that most closely matches your situation for this purchase:

The product and/or brand that I bought was dictated by my company

The product and/or brand that I bought was dictated by the job/owner/specification

I needed an EXACT replacement for a product that I was retrofitting

I knew the product and brand that I wanted before I made the purchase

I knew the product I wanted to purchase, but was open to brand

I didn’t know the specific product or brand I was going to purchase beforehand

Other

If a product you wanted had not been available, what would you have most likely done?

Gone somewhere else to make the purchase

Picked a comparable competitor product that was available

Picked the least expensive option available

Gone without and not made a purchase at the time

Other

Of the following, what had the biggest impact on determining the access control product(s) you purchased? Please select up to three.

How would you rate your overall satisfaction with this most recent purchase experience?

Would you say that, on average, your spending on access control products has increased, stayed about the same, or decreased in the last year?

Increased significantly

Increased somewhat

Stayed about the same

Decreased somewhat

Decreased significantly

How many employees work at your company?