Passenger VIP Lounge Satisfaction Survey

-Location- Which of the features below do you value most on VIP location?

Near boarding gate

Near immigration/security

Near duty free shops

Near restaurants

-Access- Which access method do you find more suitable for VIP lounges?

Automatic access with boarding pass or frequent flyer card reader

Receptionist

Both above

Invitation given at check-in counter

-Furniture and design- Which of the options below do you value most in a VIP lounge?

Fabric seating, carpet, classic warm design

Leather seating, wooden floor, fresh modern design

Any seating, classic design

Any seating, modern design

Other

-Food and beverages- Which of the options below do you value most when enjoying food and beverages in VIP lounges?

Choice of cold and hot snacks

Choice of liquors

Sofisticated liquors

Personal choices (custom made cocktails, sandwiches,...)

Varied regional choices (oriental, local, ...)

-Reading material- Which of the options regarding reading materials in VIP lounges do you value most?

Wide choice of international newspapers

Choice of magazines of my interest (business, golf, travel, fashion...)

Inflight sales,entertainment and information magazines

Travel guides about served destinations

None, I prefer to save paper and read on my computer/smartphone

-Entertainment- Which of the options below do you find more interesting for entertainment during your time at VIP lounges?

-Meeting facilities- Would you use a conference room provided by VIP lounge even if there was an additional charge for it?

-Additional services- Which of the additional services would you value most?

Showers

Lockers for hand baggage

Power ports and chargers for compuerts/cellular phones

Cart transportation to gate

Massage chair

-Eligibility- If in a given moment you were not eligible for VIP Lounge access, would you pay to enjoy the services offered?