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Owner Satisfaction Survey

Swint Realty Co. LLC.
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We conducted a customer service survey a couple of years age and found the feedback extremely helpful. We would like to provide you with the highest quality of service and therefore are conducting another customer service survey.  It will take approximately five minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Dave Swint at 719-964-5612 or by email at [email protected].

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
How would you rate your overall satisfaction with the service you receive from Swint Realty?
 
Completely unsatisfied
 
Somewhat unsatisfied
 
Slightly unsatisfied
 
Neither satisfied nor unsatisfied
 
Slightly satisfied
 
Somewhat satisfied
 
Completely satisfied
 
 
 
Would you recommend our service to someone you know?
 
Yes
 
Probably
 
No
 
Never
 
 
 
Do you agree that you receive value for services provided for the management fee?
 
Completely disagree
 
Somewhat disagree
 
Slightly disagree
 
Neutral, Slightly agree
 
Somewhat agree
 
Completely agree
 
 
 
Do you agree that Swint provides the highest possible level of service, knowledge, professionalism and integrity?
 
Completely disagree
 
Somewhat disagree
 
Slightly disagree
 
Neutral, Slightly agree
 
Somewhat agree
 
Completely agree
 
 
 
Are you satisfied with the quality, timeliness and detail of your monthly financial reports?
 
Completely disagree
 
Somewhat disagree
 
Slightly disagree
 
Neutral, Slightly agree
 
Somewhat agree
 
Completely agree
 
 
 
Do you agree that our team responds to concerns, questions or problems in an excellent manner?
 
Completely disagree
 
Somewhat disagree
 
Slightly disagree
 
Neutral, Slightly agree
 
Somewhat agree
 
Completely agree
 
 
 
Do you agree that our team turns over properties in a timely and effective manner?
 
Completely disagree
 
Somewhat disagree
 
Slightly disagree
 
Neutral, Slightly agree
 
Somewhat agree
 
Completely agree
 
 
 
Do you agree that maintenance concerns are brought to your attention in a timely and effective manner?
 
Completely disagree
 
Somewhat disagree
 
Slightly disagree
 
Neutral, Slightly agree
 
Somewhat agree
 
Completely agree
 
 
 
How would you rate your overall "peace of mind" our service provides you (with 7 being the highest)?
 
1
 
2
 
3
 
4
 
5
 
6
 
7
 
 
 
What areas do you think Swint Realty can improve on?
   
 
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