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Outlook User Experience Survey

 
 

Outlook User Experience Survey


Hello

The Unified Communications team is sending you this survey in the hope that you would take a few minutes to respond to it and give us some valuable feedback on the first year after we have made “the Switch” to the Microsoft Email, Calendaring, Instant Messaging, and Collaboration tools. Your feedback will not only tell us how we are doing, but will provide us with some much needed information on how you use the tools.

Thank you!
 
 
Do you use Outlook to perform your daily work tasks?
 
Yes
 
No
 
 
How much time do you spend using Outlook in a day?
 
Less than 1 hour
 
1-3 hours
 
4-6 hours
 
More than 6 hours
 
 
Would you say Outlook is easier to use, harder, or the same as Lotus Notes?
 
Easier
 
Same
 
Harder
 
Outlook Email
Yes No
Do you find it a productive and easy to use tool?
Do you use a mobile device to connect and retrieve your mail?
Do you feel it makes you more productive than you were using Lotus Notes?
Prior to “the Switch”, do you think you had adequate training/resources provided for Outlook?
Do you feel you need more Outlook training/resources?
 
 
What other features or functions would you like to see Outlook support?
   
 
 
Do you schedule meetings or appointments for yourself or others in the Outlook?
 
Yes
 
No
 
 
How much time do you spend each week scheduling meetings or appointments?
 
Less than 1 hour a week
 
1-4 hours
 
5-8 hours
 
More than 8 hours a week
 
 
Would you say it's easier to use, harder, or the same as Lotus Notes?
 
Easier
 
Same
 
Harder
 
Outlook Calendaring
Yes No
Do you find the calendaring tools in Outlook difficult to use?
Do you feel it makes you more productive than you were using Lotus Notes?
Prior to “the Switch”, do you think you had adequate training/resources provided for Calendaring?
Do you feel you need more Calendaring training/resources?
 
 
Do you use Live Meeting?
 
Yes
 
No
 
 
Do you use Live Meeting for scheduled meetings, Meet Now, or both?
 
Scheduled meetings
 
Meet Now
 
Both
 
 
Would you say Live Meeting is easier to use, harder, or the same as Sametime Meetings?
 
Easier
 
Same
 
Harder
 
Live Meeting
Yes No
Is Live Meeting difficult to use?
Prior to “the Switch”, do you think you had adequate training/resources provided for Live Meeting?
Do you feel you need more Live Meeting training/resources?
Do you feel it makes you more productive than you were using Sametime Meetings?
 
 
What other features or functions would you like to see Live Meeting support?
   
 
 
Do you use Office Communicator (instant messaging)?
 
Yes
 
No
 
 
How much time do you spend using Communicator in a day?
 
Less than 1 hour
 
1-3 hours
 
4-6 hours
 
More than 6 hours
 
 
Would you say Communicator is easier to use, harder, or the same as Sametime?
 
Easier
 
Same
 
Harder
 
Communicator
Yes No
Is Communicator difficult to use?
Do you feel it makes you more productive than you were using Sametime?
Prior to “the Switch”, do you think you had adequate training/resources provided for Communicator?
Do you feel you need more Communicator training/resources?
 
 
What other features or functions you wish Communicator supported?
   
 
 
Are you aware of the training resources available on the Switch Site?
 
Yes
 
No
 
The Switch Site
Yes No N/A
Has anyone pointed you towards “the Switch” Site to assist you in using Outlook or Live Meeting?
Is it a difficult site to use?
Have you been able to use the information on “the Switch” site to solve a particular issue you were having?
 
 
Is there anything we can do to improve the site?
   
Is there any information you find that the site is missing?
   
 
 
 
Additional Comments on any of the proceding? Please share them here:
   
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