OSN_New | QuestionPro

Hello, my name is (.......) calling from OSN.
I am calling you today being a new subscriber of OSN to check whether you know about our new amazing OSN play service, and to ask you a few questions related to our service.

* Have you moved into a new house in the last 3 months?

Yes I moved into a new apartment

Yes I moved into a new villa

No I did not move to new house

* Have you bought a new TV in the last 3 months?

I did not buy a new TV

I bought a new high definition (HD) TV

I bought a new 3 dimension (3D)/high definition (HD) TV

I bought regular TV

* Is it convenient for you to get to the nearest OSN store you know of?

Yes, it is convenient.

No, it is not convenient.

What is the primary reason it is inconvenient to get to the nearest OSN store you know of?

It is too far from where I live

It is not near other stores I usually visit

There is a lot of traffic or parking issues in that area

* On a scale of 1 to 5, how clear and simple to understand were the "in-store" product brochures and information material (1 being very simple)?

1 – Very clear and easy to understand

2 – Somewhat clear and simple to understand

3 – Ok to understand after some explanation from salesman

4 – Hard to understand

5 – Very difficult to understand and messy

* On a scale of 1 to 5 , how important was the sales person’s product presentation in your decision to subscribe (1 being extremely important)?

1– Extremely important, was primary factor in making decision

2- Was important factor in making decision

3– Helped me make up my mind

4– Did not play major role in my decision

5– Not important, I already knew I wanted to subscribe

* How long did it take you to decide to subscribe to OSN?

I had already decided to subscribe before visiting the store

I decided to subscribe during my first visit to the store

I decided to subscribe in the first week after visiting the store

I decided to subscribe over a week after visiting the store

Where did you hear about OSN

I saw advertisement on TV, poster on street, or radio

I saw an OSN store or stand and asked sales man

I searched online, or asked friends, about Pay-TV or TV channels / programs

I saw OSN at my friends house

A friend or family member told me about it

I was a subscriber a long time ago or in another country

Other

What is the most important factor that made you subscribe to OSN?

OSN’s high definition (HD) channels

I liked the functionality of the PVR receiver (record, pause etc)

I like OSN’s TV channels and programs

My family members (wife, husband or children) want it

Other (please specify)

How satisfied are you with the overall sales and installation process?

A- Very satisfied with my overall experience

B- Somewhat satisfied with my overall experience

C- Not satisfied with my experience (ask why)

D- Very dissatisfied with my experience (ask why)

If the answer is C or D, please specify the reason

Would you recommend OSN to a friend?

A- Yes I would definitely recommend to a friend

B- I might recommend to a friend

C- I will not recommend to a friend (ask why)

If the answer is C, please specify the reason:

* Country

UAE

KSA

Egypt

* OSN package:

Platinum Extra H-D

Premier Plus H-D

Premier Plus

Movie plus

* Sales Channel:

OSN Directly

Dealer, please mention the name of the dealer