Order Tier 1

Questions marked with an * are required

This quiz is to test your overall knowledge of Blurb order tier 1 policies and procedures. As well test your ability to identify print defects and customer error.

* Please enter your full name here:

* True or False: Trade and pocket books can be shipped in the same shipment as a standard landscape photo book.

True

False

* Please provide at least two examples of when we would give the customer a discretionary coupon code.

* Following the Threeprint policy and format. In the box below complete a Threeprint email for the order 2408886 (you can make up the final order number) as if you were sending the email to Michael. * Be sure to include a subject line*

* If a customer contacts you indicating they received the incorrect book or a book that has someone else's pages you should...

Apologize, ask for images, reprint and tell the customer to destroy the book.

Apologize, ask for images, refund, reprint and tell the customer to return the book.

Apologize, refund, reprint, ask the customer to return the book.

Apologize, ask for pictures, refund, reprint, tell the customer to keep the book

* This is a rendered file from a customer that received their book with thin white lines around the outside of the page. Please indicate which label you would use within the reprint.

Please enter an example of how you would enter your notes if you were canceling an order.

Please enter an example of how a promo code would look if you were creating it to replace an order of 4 books.

A customer is complaining that she received her book and it is missing an image and some text that she entered right before she placed her order. You have confirmed that the customer is using Bookify. What do you do?