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Surveys
2014
August
O
Optima - Customer Satisfaction
Optima - Customer Satisfaction
0%
Exit Survey
Dear Customer,
As the Supply Chain Manager of Optima Chemical Group LLC, I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service you have receved so far. We appreciate your business and want to make sure we meet your expectations.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this exercise. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Keith Woodward at 912-720-5143, or by email at the email address specified below.
Thank you very much for your time and support.
Keith Woodward
Supply Chain Manager
Optima Chemical Group, LLC
200 Willacoochee HWY
Douglas, GA 31535
912-720-5143
912-384-6330 (fax)
www.optimachem.com
In thinking about your most recent experience with Optima Chemcial Group LLC, was the quality of customer service you received:
Very Poor
Somewhat Unsatisfactory
About Average
Very Satisfactory
Superior
If you indicated that the customer service was unsatisfactory, would you please describe what happened.
The process for getting your concerns resolved was:
Very Poor
Somewhat Unsatisfactory
About Average
Very Satisfactory
Superior
Would you briefly describe how we were able to resolve your concern(s) or issue(s)?
Customer Service Representative
The following questions pertain to the Customer Service Representative (CSR) you spoke with most recently. Please indicate whether you agree or disagree with the following statements
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
The CSR was very courteous
The CSR responded quickly to my issue(s)
The CSR was very knowledgeable
Are there any other comments about the CSR you would like to add?
The Process
The following questions pertain to the process by which your most recent service with Optima Chemical Group LLC was handled. Please indicate whether you agree or disagree with the following statements.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
The waiting time for having my questions addressed was satisfactory
My phone call/email was quickly addressed by the person who could best answer my question(s) or concern(s)
Summary of Satisfaction
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Considering the total package offered by including customer service, product, quality, and cost; how satisfied are you with Optima Chemical Group LLC?
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