Operations Efficiency Survey

Your Name:

Hotel Name:

Your Position:

What 5 things would you complete for 2012 as Game Changers? Please be specific and tell us about programs or tactics that are making a positive impact to each department: Revenue, GSS/SALT, Operating Income, retention of employees, and retention of guests. Please be sure to comment on each topic. A. Daily:

B. Weekly:

C. Bi-Weekly:

D. Monthly:

E. Quarterly:

F. Yearly:

What is not working well at your hotel? Please share the primary obstacle that you believe is keeping you from being as profitable as you'd like to be and why? A. Sales:

B. Operations:

C. Employee Turnover:

D. Reporting:

Looking at the next 12 months, what would you say is the biggest opportunity or obstacle that you will face in your market and hotel, and why?

In what ways do you feel you can save money in the following expense categories during 2012 - A. Labor:

B: Supplies/Inventory/Tracking:

C: Time Management:

D: Human Capital and Cross Training:

E: Recycling:

How would you have Corporate change the way the following departments are handled in order for you to be more efficient with operating the hotel - A. Payroll:

B: Accounting:

C: Auditing:

D: Supplies and Inventory:

E: Reporting:

Tell us at least two things you would do to improve the Guest Journey from beginning to end at your individual hotels in the following topics - A. Arrival Experience:

B. Property Cleanliness:

C. Guest Journey from Beginning to End:

D. Listening/Communication about Guest Issues:

E. Empowering Employees to Resolve Guest Issues with Tools and Resources:

F. Follow-up with Guest from Management:

Tell us at least two things you would do to improve the Employee Journey from beginning to end at your individual hotels for the following topics - A. Training:

B. Recognition/Rewarding:

C. Communication:

D. Sharing Responsibilities:

E. Reviews:

F. Meetings/Communication:

Give us your feedback on how you are using the N Drive and what changes do you suggest?

A. Structure:

B. Filing by Department

C. Access and Control to Each Department

Give us your feedback on how you are using Hotelligence 360 and the calls that we ask Sales to make? We would like to know how we can close each account and bring in higher paying accounts to your hotel.

Tell us the Top 10 Target accounts at your hotel. Give us details on each, such as where the yard staying currently and for how much, what have we done to solicit their business, and why you believe they are not using your hotel. 1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

Give us your feedback for Corporate's quota for Sales to make 60 target calls each month (3 per day)?

Give us your ideas to grow revenue in 2012:

A. Signature:

B. Sales Training and Effectiveness:

C. Closing of Each Transaction:

D. Developing and Plating Seeds for Future Business for Hotel and Company

What supplies does your property need to help housekeepers do their job better?

What do you do with lost and found in regards to storage? How is it organized?

What do you do with unclaimed lost and found items? How long do you keep them before you regard them as unclaimed?

How should we handle valuable items left by guests?