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Surveys
2011
August
O
Open Solutions
Open Solutions
0%
*
Please indicate which location you work in. If you are remote, please choose the location closest to your remote office. (Click one)
Albany
Birmingham
Chicago
Cherry Hill
Glastonbury
Houston
Lombard
Lindon
*
Do you primarily work in a remote office (more than 3 days per week?)
(Click One)
Yes
No
*
Please indicate which department you work in. (Click One)
Accounting
Account Management
Client Care
Corporate IT
Data Center Operations
Financial Planning & Analysis (FP&A)
HR
Implementations
Legal
Marketing
Professional Services
R&D
Sales
Training
Other
Within the department specified in Q3, please write in the specific team to which you belong.
For example, if you work in Marketing department and are part of the Product Management team, you would write in 'Product Management' below.
(Write-In)
Please indicate how often you interact or solicit support from the following areas. (Click one for each row)
Daily
Couple of times a week
Weekly
Couple of times a month
Monthly
Couple times a year
Not at all
*
Accounting
*
Corporate IT
*
Financial Planning & Analysis (FP&A)
*
Human Resources
*
Legal
*
Marketing
Overall, please indicate how
satisfied
you are with the service and support you receive from each of the following areas. (Click one for each row)
Extremely Satisfied
5
4
3
2
Not Satisfied At All
1
N/A
*
Corporate IT
*
Legal
*
Financial Planning & Analysis (FP&A)
*
Accounting
*
Human Resources
*
Marketing
*
Please
RANK
the
IMPORTANCE
of the support from the following departments in terms of your ability to do your job effectively.
To the right of each of the departments below, enter a value from 1 to 6 to note your importance ranking. Enter '1' to the left of the department that you consider to be the highest in terms of importance, '2' for the next highest... down to '6' for the department of least importance.
Human Resources
-- Select --
1
2
3
4
5
6
Legal
-- Select --
1
2
3
4
5
6
Corporate IT
-- Select --
1
2
3
4
5
6
Financial Planning & Analysis (FP&A)
-- Select --
1
2
3
4
5
6
Accounting
-- Select --
1
2
3
4
5
6
Marketing
-- Select --
1
2
3
4
5
6
Which service attribute is the
most important
to you when dealing with each of the following
departments? If you do not interact with the particular area, please choose ‘N/A’.(Click one for each row)
Timeliness
Quality of Ouput
Job Knowledge
Communication
Professionalism
Follow Up
Other
N/A
*
Corporate IT
*
FP&A
*
Accounting
*
Legal
*
Human Resources
*
Marketing
Please comment on what each of the following areas do
very well
. Please cite specific deliverables.
(Write-In)
Accounting
Corporate IT
Financial Planning & Analysis (FP&A)
Human Resources
Legal
Marketing
Please comment on what each of the following areas
can do to improve their support
to you and/or
the clients that you service. If possible, please cite specific deliverables. (Write-In)
Accounting
Corporate IT
Financial Planning & Analysis (FP&A)
Human Resources
Legal
Marketing
What services
do you need
from each of the following areas
that you don’t receive today
? If possible, please cite specific deliverables. (Write-In)
Accounting
Corporate IT
Financial Planning & Analysis (FP&A)
Human Resources
Legal
Marketing
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