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  2. 2016
  3. October
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  5. Onshore Services Provided to Consumers
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Exit Survey
 
 
Hello:

You are invited to participate in our quick customer statisfaction survey.  It will take just a couple minutes to complete the questionnaire. We really appreciate your time because it is very important to us to learn your opinions so we can better support your needs.

If you have questions at any time about the survey, you may contact [Service Managers Name] at [Phone Number] or by email at the email address specified below.

[Service Manager email address]

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
 
How long have you been using our services?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
 
How would you rate your overall level of satisfaction with us?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
How do we rate on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Customer experience
On-time delivery of service
Professionalism
Technical ability
Quality of service
Meets customers' needs
Provides Value to Team
Management Engagement
 
 
 
How do we rate in comparison to other companies that offer the same services?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
 
How likely are you to continue using our services?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Would you recommended us to others?
 
No, never recommend
 
Yes, I would recommend
 
I have recommended
 
I may recommend
 
 
 
Do you have any suggestions for improvement?
   
 
Thank you again for your partcipation and in helping us improve our client services!