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  2. 2013
  3. July
  4. O
  5. online retail customer satisfaction questionnaire
0%
Exit Survey
 
 
Have you made two or more purchases from Amazon.co.uk in the past three months?
 
YES
 
NO, ONLY ONE
 
NEVER

 
 
Before your online purchases, your overall expectations are generally
Very Low Low Neutral High Very High Don’t know Refused
 
 
 
How well your Amazon.co.uk has actually met your expectations
Very Poor Poor Neutral Well Very Well Don’t know Refused
 
 
 
Information available and content
Very Unimportant Unimportant Neutral Important Very Important Don’t know Refused
provides up-to-date information about new product immediately.
provides useful information
provides accuracy information
 
 
Ease of use
Very Unimportant Unimportant Important Very Important Don’t know Refused
Amazon.co.uk make it easy to Negotiate with sellers
the searching engine of Amazon.co.uk makes it easy to find what I need.
 
loads its pages fast.
Pages do't freeze after I enter my order information
 
 
Fulfilment/Reliability
Very Unimportant Unimportant Important Very Important Don’t know Refused
It quickly delivers what I order.
It sends out the items ordered.
It is reliability
It is truthful about its offerings.
It provide qualified product.
 
 
Privacy
Very Unimportant Unimportant Important Very Important Don’t know Refused
It does not share my personal information with other sites.
It protects information about my credit card.
 
 
Merchandise
Very Unimportant Unimportant Important Very Important Don’t know Refused
The product range at Amazon.co.uk is complete
It offers exclusive and specialty products
It offers seasonal products
 
 
value
Very Unimportant Unimportant Important Very Important Don’t know Refused
product prices at Amazon.co.uk is lower than similar Website
Is cost/performance ratio is high
It provides gifts
It provides promotions
 
 
please consider all your experiences to date How satisfied are you with Amazon.co.uk.
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied