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  1. Surveys
  2. 2016
  3. April
  4. O
  5. Online Hotel Booking Questionnaire for New Agencie
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Exit Survey
 
 
Hello Colleagues:
You are invited to participate in our survey for Online Hotel Booking Questionnaire for New Agencies. In this survey, approximately one person from your organization will be asked to complete a survey that asks questions about your current hotel booking process and systems. It will take approximately 8 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact VLeisure at +855 1283 2478+855 1283 2478 or by email at [email protected] at your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
Which best describes the travel services that you provide? Select all that apply.
 
Issuing Agent - Wholesale airline tickets
 
Outbound Travel Agent - Provide tour packages to international destinations
 
Inbound Travel Agent - Provide domestic tour packages and other travel services to overseas agents
 
Domestic Agent/Serve largely the local market for domestic destinations

 
 
 
What is your current full-time staff size?
 
Less than 5
 
5-10
 
11-25
 
25 or more
 
 
 
How often do you sell hotels as part of the travel service you provide?
 
Never
 
Only when client request
 
Few times a month
 
Almost Daily
 
 
 
How did you make your last hotel purchase?
 
Through a local agent
 
Through a overseas wholesaler
 
Online agent
 
Other
 
 
 
 
What are some of the websites that you use to book hotels for your clients?
   
 
 
 
What is the payment method you used or would likely use? Select all that apply
 
Cash
 
Local Bank-to-Bank Transfer
 
Credit card
 
Other
 

 
 
How important are each of the following when shopping for hotels?
Least Important Most Important
Last minute instant confirmation
Ability to book and hold rooms
Web/Online Customer Support
Local Service in Local Language
Lowest available price
Reconfirmation and post booking services
After work hours support
 
 
 
Would you like to try our online hotel reservations?
 
Yes
 
No
 
 
 
Please provide any additional comments about the important criteria for selecting a online hotel partner