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2011
May
O
Onebane Survey
Onebane Survey
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Dear Valued User,
Onebane is in the process of reviewing the Oce support staff, services and equipment. Please take a moment to rate the Service center on the quality of workmanship and service you’ve received. This information is extremely important in helping us to ensure the highest levels of customer service and satisfaction are being achieved every time you utilize our services. Your feedback will be confidential and detailed results will only be seen by Oce’s Director of Operations. Summary results will be shared by the Director of Operations with Mary Warren Hendershot and then used to promote continued excellence in the quality of our service and to make enhancements to serve you even better in the future. Thank you for your time!
How helpful and courteous do you feel the Oce support staff is?
Highest 10
8
6
4
2
Lowest 0
Other
How knowledgeable do you feel the Oce support staff is?
Highest 10
8
6
4
2
Lowest 0
Other
How often do you use the Copy Center?
Once a day
Three times a week
Once a week
Twice a month
Once a month
Other
What services do you use in the Copy Center? Check all that apply
Copy
Scan
Fax
Bate Stamp
CD Burning
Binding
Hole Punch
Other
How responsive do you feel the Oce support staff is to your needs?
Highest 10
8
6
4
2
Lowest 0
Other
How accurate do you feel the Oce support staff is regarding your copy jobs and mail deliveries?
Highest 10
8
6
4
2
Lowest 0
Other
Overall rating of the Oce support staff?
Highest 10
8
6
4
2
Lowest 0
Other
Are the new copiers user friendly?
Highest 10
9
8
7
6
5
4
3
2
Lowest 1
Other
Do the new devices have the capabilities you need to complete your jobs?
Highest 10
9
8
7
6
5
4
3
2
Lowest 1
Other
What do you like most about the new copiers? Check all that apply.
Speed
Functionality
New
Quiet
User friendly
Other
What services would you like the Oce support staff to offer that would help you perform your job better?
If you were managing the service center, what changes or enhancements would you make and why?
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