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Surveys
2014
January
O
Onderberg Customer Servey
Onderberg Customer Servey
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Your Company name please?
How long have your Company been doing business with Onderberg?
0-5 Years
5-10 Years
10-15 Years
Longer
What products do you as valued customer buy from Onderberg?
Citrus Concentrates
Pulps
Canned Products
Dried Products
Formulated Concentrates
How often are you or an employee of your company, in contact with Onderberg?
Daily
Weekly
Monthly
Quarterly
Annually
When contacting Onderberg, are you immediately helped, or transferred to the correct contact person?
Yes
No
Sometimes
Do you perceive the service from Onderberg as friendly?
All the time
Sometimes
Never
Do you perceive the service from Onderberg as professional?
Excellent
Good
Average
Below Average
Bad
Would you say that Onderberg's reaction time to your requests / queries are:
Beyond expectations
Within expectations
Less than expected
Not good
Bad
Overall, are you and your company satisfied with Onderberg's service level?
Very satisfied
Satisfied
Not satisfied
Please make one or two primary suggestions, on how Onderberg can improve its service level to your company?
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