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  2. 2014
  3. July
  4. O
  5. Old Customer Satisfaction Survey
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Exit Survey
 
 
Hello,

We are constantly looking for ways to improve the quality of our services. To do that, we need to know what you think.

We’d really appreciate it if you would take just a few minutes to respond to the handful of questions below.

As a valued customer, how you rate our work is the most important information we can get.

Please help us do the job you deserve - the best possible!
 
 
Overall Satisfaction with AltexSoft
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
 
 
 
Overall Quality of Provided Solutions
Poor Below Average Average Good Excellent
Ability to meet your specific business needs
Value received
Appropriateness of technologies (technologies were chosen to achieve the results in the most effective way)
 
 
Our Overall Ability to Deliver Services
Poor Below Average Average Good Excellent
On time
Within budget
On scope
Overall professionalism of company
Ability to coordinate the activities to resolve problem
Ability to use proven management practices (to produce deliverables of high quality, utilizing the proven practices based on Agile, RUP, CMM)
 
 
Overall Satisfaction with Billing and Support Activities
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
 
 
 
Overall Effectiveness and Transparency of Communications
Poor Below Average Average Good Excellent
Responsiveness of staff
Professionalism of staff
Language skills
Flexibility and interactivity of staff
Methods of communication
 
 
 
What else can AltexSoft do to best improve our effectiveness at meeting your total needs? Is there any additional feedback about your experience with AltexSoft that you'd like to share?
   
 
 
How likely is it that you would recommend us to a colleague looking for technology services, and/or support?
Definitely would not Probably would not Might or might not Probably would Definitely would
 
 
 
 
What were the main factors in your decision to outsource?
 
Reduce operating costs
 
Focus on core competence
 
Shortage of domestic IT resources
 
Company extension
 
Process standardization
 
Accelerate time to market
 
Greater flexibility to scale operations
 
Gain access to new technology
 
Other
 

 
 
 
Which channels do you use to find the outsourcing partner/vendors?
 
Peer reference
 
Approached by vendors (e-mail, telemarketing)
 
Web site of vendors by online research using search engines
 
Web tender platforms (odesk, elance, etc.)
 
Online social networks (LinkedIn, Facebook, Craigslist, etc.)
 
Referrals by a trusted website, on-line directories
 
Other
 

 
 
 
Which factor was most important in selecting AltexSoft?
 
Sound experience in similar projects
 
Flexible contract terms
 
Positive references from peer companies
 
Political stability
 
Economic stability
 
Low service rates
 
Strong domain knowledge
 
Strong R&D capability
 
Innovative business models
 
Realistic HR growth capabilities
 
Successful pilot project
 
Language skills
 
Cultural proximity
 
Level of Certification (Microsoft, ISO, CMMI, etc.)
 
Legal system and IP protection maturity
 
Other
 

 
Your feedback is very much appreciated! Thank you.
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