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| Choose your name from the list |
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| Am paying with SO and my service has been disconnected, can I reconnect it now and how ? |
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| Am paying with DD and want to change my MOP to CC , can I do it now ? |
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| Am a customer on Platinum extra HD package, i asked for downgrading his subscription to Premier 2013 package, |
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| Am Platinum Extra HD 13 customer and want to start using my free box office movies , I just subscribed today . |
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| Am paying SO and wants to cancel my subscription now |
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| I want to get OSN plus , am paying CC CP : 6 |
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| Am SO and wants to downgrade my package now. |
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| Am on Entertainment package and I cannot download a movie on my osn plus . |
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| Please help me to watch kids channels with dual language . |
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| Am on family package and I want to order BO movie . |
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| A customer on Platinum extra HD package, he asked for downgrading his subscription to Premier 2013 package, he will keeps the 2nd kids subscription active and he can benefit from the 10 Box Office movies |
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| Alfa stand alone package is available on IP 6 |
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| The SHOWBOX can be obtained only on CP 12 |
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| Customers on Entertainment package are entitled to use the pull VOD (internet) |
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| A Platinum Extra HD customer cannot start using his free box office movies when the subscription is still on pending status |
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| Downgrade is allowed for SO customers over the phone |
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| DD customers in KSA have to sign the cancellation form while CC customers don’t have to |
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| Admin fees for subscription on platinum package if customer requested to get OSN Plus Box is 150 USD |
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| Customer SO MOP and service has been disconnected to reconnect will pay the debit amount plus one month in advance |
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| SO customer wants to cancel his subscription should visit the office to cancel the mandate |
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| Family package customers can order BO. |
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