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  1. Surveys
  2. 2010
  3. December
  4. O
  5. OCS Participation
0%
 
 
1. 
Office Communicator Server (OCS) Trial Survey

This an Office of the CIO survey and not a Microsoft survey. The information from this survey will form part of the OCS Trial Evaluation Report.
 
 
2. Please rate your experience with the technology in the following areas:
Poor Average Good Very Good Excellent
Instant Messaging
Voice
Desktop Video Conferencing
Presence
Live Meeting
 
 
3. Please rate the overall clarity of the communication methods:
Poor Average Good Very Good Excellent
Instant Messaging
Voice
Desktop Video Conferencing
Live Meeting
 
 
4. If your agency adopted this technology, please rate your likely use in the following areas:
1 Low 2 3 4 5 High
Everyday business operations
Local office
Other offices in local region
Other offices in State
Other agencies
 
 
 
5. This technology has the ability to backup various forms of communication. Is this a requirement for your business area?
 
Yes - often
 
Occasionally
 
No
 
 
6. What value would the technology provide to you in undertaking your job?
1 Low 2 3 4 5 High
Instant Communication
Voice Communication
Video Conferencing from the Desktop
Users' Availability
Sharing and Collaboration via the Desktop
Sharing Applications
 
 
7. What percentage of time do you spend using this technology per week?
0 <10% 10-20% 20-30% 30-40% 40-50% 50%+
Instant Messaging
Voice
Desktop Video Conferencing
Presence
Live Meeting
Collaboration
Desktop Sharing
Application Sharing
 
 
8. Did you experience any network issues or impacts during the trial?
1 N/A 2 Minimal 3 4 5 6 Severe
Instant Messaging
Voice
Desktop Video Conferencing
Presence
Bandwidth
Availability
Interoperability
 
 
 
9. If network issues relating to the above or any other network issues/impacts were experienced please elaborate below.
   
 
 
 
* 10. Given your experience with the trial, what benefits do you envisage your agency will achieve from the uptake of this service?
 
Reduced costs and time in travelling
 
Less OHS&W incidents due to less travel
 
Significantly less phone tag
 
Immediate question & answer
 
Increased productivity due to collaboration and application sharing
 
All of the above
 
Other Please specify below

 
 
11. OCS is allowing you to work more efficiently?
No <10% more efficient 10-20% more efficient 20-30% more efficient 30-40% more efficient 40-50% more efficient 50%+ more efficient
Instant Messaging
Presence
Desktop Video Conferencing
Live Meeting
Presentations
Q & A
Polling
Content Sharing
Whiteboard
Application Sharing
Desktop Sharing
 
 
 
12. If you answered No to Question 11 above, is it because you require more training?
 
Yes
 
No
 
Other, please specify below
 
 
13. How would you rate the advanced features of the OCS collaboration technology?
N/A Poor Medium Good Very Good Excellent
Live Meeting
Presentations
Q & A
Polling
Content Sharing
Whiteboard
Application Sharing
Desktop Sharing
 
 
 
14. Please describe a use(s) of OCS within your department that can be used as a case study
   
 
 
 
15. If the OCS Service was implemented would your agency require further training in OCS/Live Meeting?
 
Yes
 
No
 
Other, please specify below
 
 
 
16. Do you have any comments regarding the advanced features of the technology? (Consider live meetings, desktop sharing, round table conference camera, etc)
   
 
 
17. How much would you expect to save in terms of travel time during a typical month, if you were to use this technology?
Value
Dollars
Hours
 
 
 
18. Do you have any final comments regarding OCS?
   
 
 
 
19. Please rate your overall experience of the trial
 
1 Low
 
2
 
3
 
4
 
5 High
 
 
 
20. Please comment on your overall experience of the trial
   
 
 
 
21. That is all of the questions. Thank you for your participation.
 
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