OAR Quiz 4/27/2011 | QuestionPro

Name

What is the greeting that should be used on every call? What is the proper closing statement?

Any account can be deleted.

True

False

I Don't Know

Which Members get orphan mailers?

We should only ask for a phone number if the caller is a member.

True

False

I Don't Know

In order to become a member, a customer must be provided with a membership card.

True

False

I Don't Know

Dealerships close a member's account after 18 months of inactivity.

True

False

I Don't Know

What can be done if customer would like an update on the status of their rebate?

Where can you find the date that a dealership began participating in Owner Advantage Rewards?

List four enhancements to the Tracker.