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Oakland Associates Ltd would firstly like to thank you for your custom.
Please help us improve our services to you, by completing this short survey.
The entire survey should not take more 10 minutes to complete.
We value your feedback and thank you for your time in advance.
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| * When calling our office, how long does it usually take before you are connected to a customer representative? |
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| Based on your recent experience, how satisfied are you with the following?:
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| Based on your recent experience, please rate our Customer Representative on the following statements :
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| If you have any additional comments or suggestions on how we can improve your satisfaction with our customer services, please fill them in here | | |
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| When seeking products, how do you rate the below in terms of importance to your business?
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| * Where do you currently purchase your IT products from? |
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| If you are using our purchasing service, how satisfied are you with this service?
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| * If you are using our purchase services, would you continue with this service? |
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| If you have any additional comments or suggestions on how we can improve your satisfaction with our purchase service, please fill them in here | | |
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| Please rate your satisfaction with our Technical Support in the following areas:
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| How important are the following aspects of our support services to you if applicable:
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| If you have any additional comments or suggestions on how we can improve your satisfaction with our technical support service, please fill them in here : | | |
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| * Please identify the IT services that your business currently uses. |
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| Please select the below services that you currently do not have but wish to discuss on. |
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| If you have any additional comments or suggestions on how we can improve your satisfaction with our key services, please fill them in here : | | |
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| Overall Customer satisfaction |
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| * What is your overall satisfaction rating with our company |
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| Please tell us why you feel that way | | |
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| * How likely or unlikely are you to recommend our products and services to your clients? |
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| We are shortly updating our website and would very much appreciate if you could provide us below with a "statement of satisfaction" that we can use as testimonial. | | |
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