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Norbain is the UK’s leading distributor of network surveillance technology and access control products. These are increasingly sourced through IT and network resellers and Wright Associates is conducting research on behalf of Norbain to understand how service offerings are valued by potential channel partners.
The survey takes about 10 minutes to complete and in return for completing the survey Norbain will send you a £15 Amazon voucher and enter you in a prize draw for a £250 Amazon voucher. We need a valid email address for you in order to do this.
Some of the questions ask you to make comparisons of different service bundles and a ‘warm-up’ question is included to help you get into the swing of these questions.
Your individual response will be kept confidential and will not be used by Norbain for sales purposes.
If you should encounter any problems with the survey please email: [email protected]
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Warm-up Question
Some of the questions will ask you to make comparisons between services with different bundles of characteristics. The following warm-up question is to help you get into the swing of this. The aim is to ascertain the importance you would give to different characteristics if you were purchasing a real Christmas tree.
Assuming you were interested in purchasing a real (as opposed to artificial) Christmas tree this year please indicate how likely you would be to purchase a tree with the following different bundles of characteristics:
Height: The height in feet.
Needle type: The needle variety (drop or non-drop).
Price: The price of the Christmas tree.
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2. Please indicate how interested you might be in having employees participate in courses addressing the following areas.
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3. Assuming a training course is on a subject of interest please indicate how likely you would be to support employee participation based on the following different bundles of characteristics. All courses include post-course assessment comprising a report back to management with test score(s) and certification of completion.
Duration: The time required to complete the training course (for online courses this can be spread over a period of time)
Price: Per person exclusive of VAT and accommodation.
Delivery method: Online, held on your premises, or at Norbain’s premises in Reading or Manchester.
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4. Sometimes there are problems with a network surveillance installation that need troubleshooting. Assuming you needed to bring in outside resource in such a situation please indicate how likely you would be to use an on-site troubleshooting service with different bundles of the following characteristics. These services would only be offered through you, with pricing and invoicing to the customer remaining under your control.
Price: Per day to you for an experienced engineer.
Response time: The time between identifying the need for external support and the engineer arriving on site.
Service: This could be limited to diagnosis only (i.e. your staff would conduct any remedial work based on Norbain’s diagnosis), or diagnose and fix, with the Norbain engineer conducting remedial work (assume this is within reason, less than five days’ work).
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| * 5. Overall, given your knowledge of your customers and your own business, would you ever buy in trouble shooting professional services for network surveillance technology? |
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6. Norbain can pre-configure network surveillance equipment prior to delivery, for example loading IP addresses for cameras, setting up parameters on recording devices or installing software on a server. Assuming you were interested in this service please indicate how likely you would be to take up different bundles of the following characteristics.
Price: The rate per day for a qualified engineer to conduct configuration work.
Items: The type of equipment to be pre-configured: network surveillance cameras, recording devices (digital video recorders and network video recorders), servers.
Response time: How quickly the equipment would be delivered with the configuration work done, assuming the equipment is otherwise available for immediate delivery.
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| * 7. Overall, given your knowledge of your customers and your own business, would you ever buy pre-configuration services for network surveillance technology? |
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8. Assuming you were interested in taking extended warranty, for a piece of equipment such as a network surveillance camera or digital video recorder please indicate how likely you would be to take up the following bundles of extended warranty options.
Price: The uplift on the price paid for the equipment at the time of purchase.
Extension period: The number of additional years warranty purchased.
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| * 9. Overall, given your knowledge of your customers and your own business, would you ever buy extended warranty? |
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10. Norbain offers a 21-day no quibble guarantee allowing new and unopened equipment to be returned for any reason. Assuming you were interested in extending the period of this no quibble guarantee, please indicate how likely you would be to take up the following bundles of price and extension.
Price: The uplift on the price paid for the equipment at the time of purchase.
Period: The number of days no quibble guarantee.
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| * 11. Overall, given your knowledge of your customers and your own business, would you ever buy no quibble guarantee extensions? |
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| Do you have any other comments before we close? | | |
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Would you be willing to be contacted by a researcher to briefly discuss any of your answers?
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| Please enter your contact telephone number: | | |
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