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NFSTC Brand - 2011


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In 2008, NFSTC surveyed forensic service professionals across the country about their needs and their understanding of NFSTC services. We were able to provide additional projects and services thanks to the feedback of the participants.

It's that time again - your chance to make suggestions and provide feedback that can help broaden services for forensic professionals. Thank you for participating in this brief survey. Your input is highly valued.

Your survey responses will be strictly confidential and data from this survey will be reported only in the aggregate. If you have questions at any time about the survey, please contact Chris Vivian at 727-549-6067 ext. 187 or by email at [email protected].

This survey will close Friday, December 9, 2011.

Thank you very much for your time and support. We look forward to serving you in the future!

Please begin the survey by clicking on the Continue button below.

 
 
 
Based on your experience, please select the following words that best describe NFSTC (check up to 4):
 
Arrogant
 
”Can Do”
 
Confusing
 
Consensus
 
Deliver
 
Education
 
Efficient
 
Facilitator
 
Flexible
 
Information source
 
Innovation
 
Integrity
 
Leader
 
Open
 
Paperwork
 
Proactive
 
Quality
 
Quick
 
Research
 
Resource
 
Responsive
 
Technology assistance
 
Timeliness
 
Training
 
Trusted
 
Other
 

 
 
 
What is your relationship with NFSTC? Please select the description that fits the best.
 
I have participated in training through NFSTC.
 
I have been part of a laboratory audit or grant assessment through NFSTC.
 
I have been to NFSTC's website but have no other relationship.
 
My company has partnered with NFSTC on projects.
 
I have been a contractor for NFSTC.
 
I am NFSTC staff.
 
I am not sure who NFSTC is.
 
Other
 
 
 
 
Which of these best describes your primary job function?
 
Agency decision-maker
 
Forensic scientist/analyst
 
Law enforcement officer
 
Military professional
 
Crime scene investigator
 
Officer of the court
 
Other
 
 
 
 
In your view, what are the top 3 most valuable products or services NFSTC offers? Number 1:
   
Number 2:
   
Number 3:
   
 
 
 
The NFSTC website, www.nfstc.org, is a resource for me.
 
Yes
 
No
 
 
 
Do you subscribe to and of the following NFSTC online communications? (Select all that apply)
 
NFSTC RSS Feed (Updates come to my email inbox)
 
Facebook.com/nfstc
 
Twitter
 
None of the above

 
 
 
When I go to the NFSTC website, I am looking for
   
 
 
 
Have there been products or services you looked for that you did not find on our website?
   
 
 
 
Finding what I am looking for on the NFSTC website is quick and convenient.
 
Strongly agree
 
Somewhat agree
 
Agree
 
Somewhat disagree
 
Strongly disagree
 
 
 
I have been to projects.nfstc.org.
 
Yes
 
No
 
I don't know what that is.
 
 
 
I have taken free training or viewed conference presentations via NFSTC's websites.
 
Yes
 
No
 
I don't know.
 
 
 
When I think of NFSTC products and services, I think of (check up to 4):
 
Accreditation
 
Assessments
 
Laboratory Audits
 
Certification
 
DNA training
 
General forensics training
 
Efficiency Reports
 
FIDO
 
Intelligence
 
NamUs
 
NIJ Programs
 
Research
 
Technology Reports
 
On-site Training
 
Online Training
 
Video production
 
Conferences
 
Other

 
 
 
I get products and services from NFSTC that I don’t find anywhere else.
 
Strongly agree
 
Somewhat agree
 
Agree
 
Somewhat disagree
 
Strongly disagree
 
 
 
When looking for forensic training and support, I go to NFSTC first.
 
Yes
 
No
 
 
 
I look for training and forensic services from the following companies or organizations.
   
 
 
 
When looking for forensic consulting services, I go to NFSTC first.
 
Yes
 
No
 
I was not aware NFSTC provide consulting services.
 
 
 
What other forensic training and service providers have you used?
   
 
 
 
NFSTC has been proud to provide a variety of NIJ-funded training for nearly 10 years. NIJ-funded training may not always be available when you or your agency needs it. In your opinion, what types of fee-for-service training options would benefit the community the most?
   
 
 
 
In 2012, I will be looking for training opportunities for myself and/or my staff.
 
Yes
 
No
 
Maybe
 
 
 
When purchasing training options, my preference is
 
Online training
 
Face-to-face training
 
Blended approach
 
Other
 
 
 
 
NFSTC's GSA schedule covers most of what I need in forensic services.
 
Yes
 
No
 
I did not know NFSTC offered services via GSA.
 
 
 
I wish NFSTC would offer:
   
 
 
 
CUSTOMER SERVICE

Has NFSTC positively surprised you?
 
Yes
 
No
 
 
How has NFSTC positively surprised you?
   
 
 
 
Has NFSTC negatively surprised you?
 
Yes
 
No
 
 
How has NFSTC negatively surprised you?
   
 
 
 
NFSTC adds value for me as a professional.
 
Strongly agree
 
Somewhat agree
 
Agree
 
Somewhat disagree
 
Strongly disagree
 
 
 
NFSTC adds value for my organization.
 
Strongly agree
 
Somewhat agree
 
Agree
 
Somewhat disagree
 
Strongly disagree
 
 
 
Would you use NFSTC services again?
 
Yes
 
No
 
NA
 
 
If you would not use NFSTC services again, why not?
   
 
 
 
Do you recommend NFSTC services to others?
 
Yes
 
No
 
 
 
Where did you FIRST hear about NFSTC?
 
Conference or Exhibit Hall
 
Colleague or supervisor
 
Auditor/assessor
 
NFSTC materials
 
NFSTC website
 
Referred by another organization directly (NIJ, ASCLD, AAFS, etc.)
 
Other
 
 
 
 
Additional comments and suggestions:
   
 
If you have questions about this survey, please contact Chris Vivian at [email protected].
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