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  1. Surveys
  2. 2012
  3. February
  4. N
  5. NEW TRRIP
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Exit Survey »
 
 
Which of the following categories best describes your experience working with NEW TRRIP Home and Forms?
 
Very pleasant
 
Somewhat pleastant
 
Neither pleasant nor unpleasant
 
Somewhat unpleasant
 
Very unpleasant
 
 
 
Would you say that NEW TRRIP Home Page is:
 
Very attractive
 
Attractive
 
Neutral
 
Somewhat attractive
 
Very unattractive
 
 
 
How was your experience navagating in NEW TRRIP Home and Forms?
 
Really quick & easy to use
 
Quick & easy to use
 
No different thant CURRENT TRRIP
 
Not always quick & easy to use
 
Slow and often difficult to use
 
Please rate your experience with the following functions of NEW TRRIP Home and Forms Common Areas
Very satisfied Somewhat satisfied Neutral Somewhat dissatisfied Very dissatisfied
Home Page design and selection
Multiple TRRIP navigation selections in every screen
Submit Referral
Submit Relationship
Reveal/Hide Referrals & Relationships Views
Edit My Submittals
Match Function & Detail (hover bubbles)
Form new separate Business Name entry
Return to forms entry & tracking only/no incentive on all loans secured by RE Mortgage
Check Spelling
Expanded email alerts to also go to people on whose behalf you submit a referral or relationship form
 
Please rate your experience functions in the NEW TRRIP Referral Form.
Very satisfied Somewhat satisfied Neutral Somewhat dissatisfied Very dissatisfied
Product Type Opened area selection streamlined drop arrow select (now only 8 choices vs. 18 in CURRENT TRRIP)
Product Types selection - Select specific product in drop arrow list
Product Types referred - Select all that apply (one referral for same customer to different bank areas)
Referred To selection (drop arrow lists by product type unecessary for Bill Pay & Credit Card)
New streamlined Referred To person selection (for loans and ITR)limited to lenders and trust officers only
New TIP information entry in Referral Form when selected.
Amount of Referral field removed (if known, enter into notes section)
Ease of Edit function (select submitted form, edit & update or delete)
 
 
Please Rate your experience with NEW TRRIP Relationship Form functions.
Very satisfied Somewhat satisfied Neutral Somewhat dissatisfied Very dissatisfied
Product Type Opened area selection streamlined to drop arrow select (now only 8 choices vs. 18 in CURRENT TRRIP)
Products area drop arrow selection & account number entry simplified (vs. commas used to separate in CURRENT TRRIP)
Products area Account Number field shows for account numbered products/services only
 
 
 
Please rate NEW TRRIP single Referral Form entry for same customer when referred to different areas of the bank (i.e. deposits, loans, ITR)
 
Really liked
 
Liked
 
Neutral
 
Ok but could be better
 
Did not like at all
 
 
 
If you selected a rating less than neutral in the previous question, please comment on what you do not like and why.
   
 
 
Rate your NEW TRRIP Test learning experience
Very satisfied Somewhat satisfied Neutral Somewhat dissatisfied Very dissatisfied
Hands on/onsite "Show and Tell"
NEW TRRIP Guide
Comment/Question response
Changes/suggestions requested
Time to entry real and dummy forms
Entry of real referrals and relationships in NEW TRRIP & compare to CURRENT TRRIP
Interacting with teammates through forms entry matching
 
 
 
Overall, how satisfied are you with the expanded functionality of NEW TRRIP on the new Intranet?
 
Very satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Very dissatisfied
 
February 27, 2012
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