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* PLEASE ENTER INTERVIEWING DAY:

 
Friday
 
Saturday
 
Sunday
 
Wednesday
 
 
* Do you live in. . .

READ LIST.
 
Chicago
 
Suburban Chicago
 
Other Illinois (Rockford/Champaign/Peoria/Springfield, etc.)
 
Outside Illinois
 
Outside U.S.
 
 
* Are you at Navy Pier today with. . .

 
Friends or family who live in Chicago or the suburbs
 
Friends or family who live outside Chicago
 
Neither, here alone

 
 
* As part of your trip to Navy Pier, are you. . .

READ LIST.

 
Going to/Coming from home
 
Staying in a hotel
 
Staying with friends/relatives
 
 
* How did you FIRST hear about Navy Pier?

READ LIST. ACCEPT ONLY ONE ANSWER.

 
Newspaper
 
Work/Business
 
Radio
 
Television
 
Brochure/Flyer
 
Live here/Been to Navy Pier before
 
Tourist Guide/Publication
 
Hotel Staff
 
Navy Pier Website
 
Navy Pier eNewsletter
 
Family/Friends
 
Guided Tour/Group Visit/School Group
 
Facebook
 
Twitter
 
Other websites
 
Expressway billboards
 
Spotify / Pandora
 
Other (PLEASE SPECIFY)
 
 
 
* What TV station?

   
 
 
* What MAIN attraction or events brought you to Navy Pier today?

READ LIST IF NECESSARY. ACCEPT ONLY ONE ANSWER.

 
Ferris Wheel
 
Chicago Children's Museum/CCM
 
A boat/cruise ship
 
Full-service restaurant/Fine dining
 
Food court or other quick-service/fast food vendors
 
IMAX
 
Chicago Shakespeare Theater
 
Amazing Chicago/Funhouse
 
Strolling along the pier
 
Build-A-Bear Workshop
 
PNC Bank Winter WonderFest
 
Crystal Gardens
 
Shopping
 
Private event/celebration (wedding/graduation/birthday)
 
Musical performance
 
Other rides
 
Other (PLEASE SPECIFY)
 
 
 
* Which boat/cruise ship did you go to?

ACCEPT ONLY ONE ANSWER.

 
Odyssey
 
Spirit of Chicago
 
Sea Dog
 
Shoreline
 
Mystic Blue
 
Chicago Elite
 
Other (PLEASE SPECIFY)
 

 
 
* Which full-service sit-down restaurant did you eat at?

ACCEPT ONLY ONE ANSWER.

 
Riva
 
Billy Goat Tavern
 
Harry Caray's Tavern
 
Bubba Gump Shrimp Co.
 
Jimmy Buffett's Margaritaville
 
Other (PLEASE SPECIFY)
 

 
 
* What OTHER attractions or events did you / will you visit while at Navy Pier today?

READ LIST IF NECESSARY. MULTIPLE RESPONSES ACCEPTED.
 
Ferris Wheel
 
Chicago Children's Museum/CCM
 
A boat/cruise ship
 
Full-service restaurant/Fine dining
 
Food court or other quick-service/fast food vendors
 
IMAX
 
Chicago Shakespeare Theater
 
Amazing Chicago/Funhouse
 
Strolling along the pier
 
Build-A-Bear Workshop
 
Winter WonderFest
 
Crystal Gardens
 
Shopping
 
Private event/celebration (wedding/graduation/birthday)
 
Musical performance
 
Other rides
 
NONE
 
Other (PLEASE SPECIFY)
 

 
 
* Which boats/cruise ships did you / will you go to?

MULTIPLE RESPONSES ACCEPTED.

 
Odyssey
 
Spirit of Chicago
 
Sea Dog
 
Shoreline
 
Mystic Blue
 
Chicago Elite
 
Other (PLEASE SPECIFY)
 

 
 
* Which full-service sit-down restaurants did you / will you eat at?

MULTIPLE RESPONSES ACCEPTED.

 
Riva
 
Billy Goat Tavern
 
Harry Caray's Tavern
 
Bubba Gump Shrimp Co.
 
Jimmy Buffett's Margaritaville
 
Other (PLEASE SPECIFY)
 

 
 
* About how much time do you plan on spending at Navy Pier today?

DO NOT READ LIST. ACCEPT ONLY ONE ANSWER.
 
2 hours or less
 
3 - 4 hours
 
5 or more hours
 
 
* Including today, how many times have you been to Navy Pier in the past 12 months?

DO NOT READ LIST. ACCEPT ONLY ONE ANSWER.
 
1
 
2 - 3
 
4 - 6
 
7 - 10
 
11 or more
 
 
* Including parking, food, admission to events and attractions, etc., how much money did you EXPECT TO SPEND at Navy Pier today?

PLEASE ENTER NUMBER IN DOLLARS. ROUND TO NEAREST DOLLAR. FOR "DON'T KNOW/REFUSED" PLEASE TYPE 999.

   
 
 
* Have you spent more, about the same or less money than you expected?
 
More
 
About the same
 
Less
 
DON'T KNOW/NA
 
 
* Thinking about the rest of your trip today, how much money do you expect to spend somewhere OTHER THAN Navy Pier? For example, meals, transportation, shopping, entertainment, recreation and parking outside of Navy Pier.

PLEASE ENTER NUMBER IN DOLLARS. ROUND TO NEAREST DOLLAR. FOR "DON'T KNOW/REFUSED" PLEASE TYPE 999.

   
 
 
* Did you PURCHASE any retail goods such as books, clothing, souvenirs, etc. at Navy Pier today?

Note: This would NOT include food, attractions or parking.
 
Yes
 
No
 
 
* How much did you spend on retail goods today? (This would not include food, attractions or parking.)

PLEASE ENTER NUMBER IN DOLLARS. ROUND TO NEAREST DOLLAR. FOR "DON'T KNOW/REFUSED" PLEASE TYPE 999.

   
 
 
* Did you attend PNC BANK Winter WonderFest TODAY?
 
Yes
 
No, I did not attend and am not planning to
 
No, I did not attend but am planning to
 
 
* Have you attended PNC BANK Winter WonderFest in years past?
 
Yes
 
No
 
 
* Including today, how many times have you attended Winter WonderFest?

DO NOT READ LIST. ACCEPT ONLY ONE ANSWER.
 
1
 
2 - 3
 
4 - 6
 
7 - 10
 
11 or more
 
 
* For today's visit when and where did you/will you purchase your PNC BANK Winter WonderFest tickets?

DO NOT READ LIST.  ACCEPT ONLY ONE ANSWER.
 
Before today online
 
Online today
 
Groupon
 
Navy Pier Group Sales
 
On site today
 
Other
 
 
This year, in lieu of an activity ticket purchase, guests attending WWF paid a $5 General Admission Fee which included admission to the event and access to 2 rides.

Using a scale from 1 – 10, with “10” being an Extremely Good Value and "1" being an Extremely Poor Value how would you rate the value of the General Admission Fee?


10
9 8 7 6 5 4 3 2 1
*
Value Rating

 
 
* What is the MOST you would pay for a General Admission ticket?
 
$0
 
$1-$4
 
$5
 
$6-$10
 
More than $10
 
This year, guests paid $19 or $25, depending on date of attendance for an Activity Ticket. An Activity ticket is good for admission and access to more than 25 rides and activities including Chicago Blackhawks Indoor Ice Skating Rink with skate rental.

Using a scale from 1 – 10, with “10” being an Extremely Good Value and "1" being an Extremely Poor Value how would you rate the value of the Activity Ticket?


10
9 8 7 6 5 4 3 2 1
*
Value Rating

 
 
* What is the MOST you would pay for an Activity Ticket?
 
$10-$14
 
$15-$19
 
$20-$24
 
$25-$30
 
More than $30
 
Using a scale of 1-10 with "10" BEING THE HIGHEST, how would you rate the following aspects of this years' PNC Bank Winter WonderFest?


10


9


8


7


6


5


4


3


2


1


N/A
*
Your Overall Experience

*
Your Child/Children's Overall Experience

 
 


10


9


8


7


6


5


4


3


2


1


N/A
*
Value for Money Spent at Winter WonderFest

*
Attractions and Rides

*
Training/Service of Event Staff

*
Entertainment/Performances

*
Crowds/Lines

*
Number of Event Staff

*
Friendliness/Attentiveness of Event Staff

*
Decorations/Atmosphere

 
 
* Thinking about your Winter WonderFest tickets purchases. . .



How many Activity Tickets did you/will you buy for your CHILD/CHILDREN?

   
*
And how many General Admission tickets did you/will you buy for your CHILD/CHILDREN?

   
*
How many Activity Tickets did you/will you buy for YOURSELF OR OTHER ADULTS OVER 18?

   
*

And how many General Admission tickets did you/will you buy for YOURSELF OR OTHER ADULTS OVER 18?

   
 
 
* In the future, which of the following offers would you be MOST LIKELY to take advantage of?

READ LIST. ACCEPT ONLY ONE ANSWER.
 
Small discount on individual tickets
 
Package discount on four or more tickets
 
Smaller package discount on four or more tickets to include free parking
 
Thinking about all the components at the PNC Bank Winter WonderFest this year - ride additions, gating, ticketing options, etc., using a scale from 1 – 10, with “10” being EXTREMELY LIKELY and "1" being NOT AT ALL LIKELY how likely are you to return to WWF next year?

10
9 8 7 6 5 4 3 2 1
*
Likelihood to Return

 
Using a scale from 1 – 10, with “10” BEING THE HIGHEST, please rate your satisfaction with. . .

10
9 8 7 6 5 4 3 2 1
*
Your overall experience at Navy Pier

 
 


10


9


8


7


6


5


4


3


2


1


N/A
*
Value for money spent on visit overall

*
Shopping

*
Customer Service

*
Access / getting to the pier (parking, trolley, transit)

*
Entertainment

*
Food / Dining

*
Attractions

 
 
* Will you return to Navy Pier in. . .

READ LIST. ACCEPT ONLY ONE ANSWER.
 
the next month
 
1 - 3 months
 
4 - 6 months
 
7 - 9 months
 
10 months - 1 year
 
More than a year
 
Never
 
Don't know/Not applicable
 
 
* What was your primary mode of transportation for getting to Navy Pier today?

READ LIST IF NECESSARY. PLEASE SELECT ONE ANSWER.
 
Car / Truck / SUV
 
Free Trolley
 
CTA / METRA
 
Taxi / Water Taxi
 
Walked / Biked
 
Other (PLEASE SPECIFY)
 
 
 
* In what area did you park?

READ LIST IF NECESSARY. PLEASE SELECT ONE ANSWER.
 
At Navy Pier
 
Navy Pier Alternate Parking Garages
 
West of Navy Pier (off Grand/Illinois area)
 
Grant Park
 
Millennium Park
 
Did not park/Was dropped off
 
Other (PLEASE SPECIFY)
 
 
 
* Why didn't you park at Navy Pier?

DO NOT READ LIST. PLEASE SELECT ONE ANSWER.
 
Too expensive
 
Too hard to get to / couldn’t find it
 
Parked near other things we did or will do today
 
Lot was full
 
Didn’t know they had parking
 
Other (PLEASE SPECIFY)
 
 
 
* Throughout Navy Pier there are signs, banners, advertisements and posters for products and services offered by major companies that sponsor activities at the Pier. Which company names do you recall seeing?

DO NOT READ LIST. MULTIPLE RESPONSES ACCEPTED.
 
American Airlines
 
Pepsi
 
WGN 9
 
Bud Light
 
Xfinity
 
The Rhabb Family Foundation
 
Chicago Blackhawks
 
NONE/CAN'T RECALL
 
Other (PLEASE SPECIFY)
 

 
 
* Are you on. . .

READ LIST. MULTIPLE RESPONSES ACCEPTED.
 
Facebook
 
Twitter
 
Pinterest
 
Instagram
 
NONE

 
 
* Are you a fan of or follow Navy Pier on any social media (Facebook/Twitter/Pinterest/Instagram?
 
Yes
 
No
 
 
* These last few questions are just to group your answers with those of others taking part in this survey. All answers remain strictly confidential.

What is your age?

   
 
 
* Counting yourself, how many people are in your group today?

DO NOT READ LIST. ACCEPT ONLY ONE ANSWER.
 
1
 
2
 
3
 
4
 
5
 
6
 
7 or more
 
 
* Are there children under 18 years old in your group?
 
Yes
 
No
 
 
* Are your children. . .

READ LIST. MULTIPLE RESPONSES ACCEPTED.
 
4 years old or under
 
5 - 7 years old
 
8 - 10 years old
 
11 - 13 years old
 
14 - 17 years old

 
 
* Are you of Latino/Hispanic descent?
 
Yes
 
No
 
 
* Would you say you are...

READ LIST. ACCEPT ONLY ONE ANSWER.
 
White
 
African-American
 
Asian
 
REFUSED
 
Other (PLEASE SPECIFY)
 
 
 
* Which of these best describes the last grade in school you had the opportunity to complete?

READ LIST. ACCEPT ONLY ONE ANSWER.
 
Less than high school
 
High school graduate
 
Some college/Trade school
 
College graduate
 
Post grad
 
REFUSED
 
 
* Counting yourself, how many people live in your household?

DO NOT READ LIST. ACCEPT ONLY ONE ANSWER.

 
1
 
2
 
3
 
4
 
5
 
6 or more
 
REFUSED
 
 
* Which group includes your total annual household income before taxes?

READ LIST. ACCEPT ONLY ONE ANSWER.
 
Under $25,000
 
$25,000 - $40,000
 
$40,000 - $60,000
 
$60,000 - $80,000
 
$80,000 - $100,000
 
$100,000 - $150,000
 
$150,000 - $200,000
 
Over $200,000
 
REFUSED
 
* What is your zip code?
 
 
* INTERVIEWER: PLEASE RECORD RESPONDENT'S GENDER (BY OBSERVATION).
 
Male
 
Female
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