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2011
May
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National Broadband Network; Customer Satisfaction
National Broadband Network; Customer Satisfaction
We would be grateful if you could spare a few minutes to complete this Customer Satisfaction Questionnaire to help us ensure that our standard of customer care exceeds expectations wherever possible.
Thank you.
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How often do you use the Internet?
Daily
Weekly
Monthly
Never
Please rate the speed of the connection:
Fast
Medium
Slow
No connection
Did you need to contact technical support? And if so, how effective was the service?
Yes, very effective
Yes, not effective
Yes, somewhat effective
No
Will you continue to use the National Broadband Network system?
Definitely
Undecided
Definitely not
Did you find the cost highly competitive?
Definitely
Undecided
Definitely not
Would you recommend the National Broadband Network?
Definitely
Probably
Undecided
Probably not
Overall, how satisfied are you with the National Broadband Network system?
Extremely satisfied
Satisfied
Somewhat satisfied
Unsatisfied
What did you like the most about the National Broadband Network?
What did you like the least about the National Broadband Network?
Do you have any other comments or suggestions that would help us improve the National Broadband Network
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