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| Was the store’s outside appearance attractive? |
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| Was the window display inviting and attractive? |
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| Was the store’s inside clean and attractive? |
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| Were you promptly greeted? |
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| Was the greeting friendly & professional |
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| If not immediately greeted, was the store clerk: |
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If the store clerk was occupied, did the store clerk let you know that he/she would be
right with you?
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Did the store clerk ask good questions to find out what
you were looking for?
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Was the store clerk knowledgeable about the
merchandise?
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Was the employee’s appearance appropriate to the nature
of the store?
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