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Surveys
2015
August
M
Mumbai Dabbawala
Mumbai Dabbawala
0%
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Hello All!!!
You are invited to participate in our survey of Mumbai Dubbawala.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential.
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
I Agree
Your Introduction ?
Student
Working Professional
Male
Female
*
How did you come to know about the services provide by Mumbai Dubbawala?
Through Friends
Through Media
Through Spread of Mouth Publicity
Other
*
How long you have been the consumers of service provided by Mumbai Dubbawala?
Less than 6 Months
6-12 Months
1-2 Years
2-5 Years
More than 5 Years
*
Did you find the food in same edible condition as sent from your home?
Completely disagree
Somewhat disagree
Slightly disagree
Slightly agree
Somewhat agree
Completely agree
*
How many times your food have been delivered at wrong address?
Never
Once
Twice
Thrice or More
How do you rate on the following attributes based on your experience with the service provided by Mumbai Dabbawala's?
Very unsatisfied
Somewhat unsatisfied
Slightly unsatisfied
Neither satisfied nor unsatisfied
Slightly satisfied
Somewhat satisfied
Very satisfied
*
Customer Service Experience
*
On-Time Delivery Service
*
Professionalism
*
Purchase Experience
*
Quality of Service
*
Understanding of Consumer Needs
How important each of the following attributes are to you with regards to service offered by Mumbai Dabbawala?
Not Important
Less Important
Little Imporant
Somewhat imporatant
Very Important
*
Pricing
*
Responsiveness of Staff
*
Storage Box
*
What is your overall satisfaction level with the services of Mumbai Dabbawala's ?
Completely unsatisfied
Somewhat unsatisfied
Neither satisfied nor unsatisfied
Somewhat satisfied
Completely satisfied
*
Have you ever recommended the service provided by Mumbai Dubbawala to anyone?
No, Never Recommended
Have Recommended Once or Twice
Have Recommended Several Times
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