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Surveys
2009
January
M
MPCAA Spencer Transportation
MPCAA Spencer Transportation
MPCAA Spencer Transportation Client Satisfaction Survey
0%
Age
60-69
70-79
80-89
90 and Over
Gender
Female
Male
Race
White
African American
Hispanic
Asian
American Indian
Native Hawaiian/Pacific Islander
Other
What is your zip code?
Household composition, Do you live:
Alone
With your spouse
With your children
With other relatives
With non-relatives
How did you learn about this transportation service?
Brochure
Friend/Relative
Media (TV,Radio,Newspaper)
Agency Referal
Other
On average, how many times a month do you use this transportation service?
Do you have any other means of transportation?
Yes
No
Do you use this transportation service mostly to get to: Please check all that apply
Doctor
Senior Center
Other
How would you rate the friendliness and courtesy of the drivers?
Excellent
Very Good
Good
Fair
Poor
How satisfied are you with the vehicles in terms of comfort, cleaniness and your ability to get on and off?
Very Satisfied
Satisfied
Dissatisfied
When you call to schedule transportation, how often do you experience lengthy delays in haveing the telephone answered?
Always
Usually
Sometimes
Rarely
Never
N/A
How often do you have to re-schedule medical appointments because you cannot get a ride at the time and or day that you need?
Very Often
Often
Sometimes
Rarely
Never
N/A
Is your driver on time picking you up from your home?
Always
Usually
Sometimes
Rarely
Never
Is your driver on time picking you up to take you home?
Always
Usually
Sometimes
Rarely
Never
What is the longest time you have had to wait for a driver to pick you up?
Are you aware that you can make a donation toward the ride if you wish?
Yes
No
Overall, how would you rate this transportation service?
Excellent
Very Good
Good
Fair
Poor
Do you have any recommendations for improving this transprotation service?
Extend service hours
Provide service on teh weekends
Provide transportation to more destinations
Reduce the waiting time for a ride
Drivers should provide more help into and out of vehicle
No recommendations
Additional Comments
Please contact
[email protected]
if you have any questions regarding this survey.
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