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2012
March
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Move Surveys
Move Surveys
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Hello:
You are invited to participate in a survey involving your recent move experience with [Name]. It is very important for us to learn your opinions about the service you received regarding your move to [building and floor]. Further details include:
- Participation and contributions to all needs related to Move Coordination.
- Input on concerns, potential gaps, and other areas
You are being asked to participate in our survey to ensure we are meeting PPL’s ISD Operating Principles in pursuit of Operational Excellence. We wish to further:
- Enhance success through people development
- Continually improve our standard processes and procedures
It will take less than 5 minutes to complete this short questionnaire.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Robert J Hodge at 610-774-7141 or by email at
[email protected]
.
Thank you very much for your time and support. Please start the survey by clicking on the
Start Survey
button below.
Please rate your satisfaction with the move experience.
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
If very unsatisfied, please explain why
Please rate the personnel involved with the move on the following attributes:
Poor
Below Average
Average
Good
Excellent
Responsiveness
Professionalism
Politeness
Knowledge of the move process
Efficiency in solving any issues
Did a representative follow-up with you after the moves about any problems or issues that may have occurred?
-- Select --
Yes
No
How would you rate the manner in which the representative handled any follow-up questions
Very satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Additional comments
How would you rate your overall satisfaction with your recent move experience?
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
What suggestions do you have to improve our move process?
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