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How successful would you consider your sales team at building & maintaining relationships with customers. Example, is your sales staff being invited by customers for get-to-gethers outside of work activities?
How successful would you consider your team at breaking down walls via social events? Example, are you frequently taking them out to football games and other gatherings?
How satisfied are you with the time your project managers are spending time with customers in the field? EX, are they frequently on site to address customer concerns with our job site performance?
How different do you feel your Service Level and product are from the competition? Do you often get compliments that HT is better than the competition?
How do you feel you handle customer service issues that keep the customers happy? Example, if we have a defective product or are late to a job… how do you go out of your way to ensure the customer knows you are extremely sorry about what happened and that you stand behind your product looking forward? If their confidence is shaken, do you do everything in your power to restore confidence with an unrefuseable offer?
How healthy of a name do you feel HT has in your market? Example, do they consider us a healthy company that is headed in the right direction?
How aware is HT in the "Daily Rental Marketplace" Cities, Permitting Companies, Portable Bathrooms, Running Forums,etc… In other words, is your branch a staple in the community, or very often thought of?
On a scale of 1-10, how often are you 100% correct with your billing? Example, do you get many questions regarding billing related concerns, or is the operation seamless and the customer never has issues?
How strong is the HT name in your market? Example, do they consider us a customer focused company that is headed in the right direction?
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