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Surveys
2015
February
M
Model Client Satisfaction Survey
Model Client Satisfaction Survey
Post-Implementation Satisfaction Survey
0%
Exit Survey
Thank you for choosing TantaComm as your comprehensive Compliance Recording, Quality Monitoring, Workforce Management, and/or Data Analytics solution! TantaComm strives to provide the highest-quality Professional Services, including knowledgeable and detail-oriented Project Managers to ensure your TantaComm implementation is completed on-time and on-budget and dedicated, industry-leading Technical Support. As such, we value your feedback concerning your recent TantaComm implementation, and would appreciate if you could share your experience using the survey form below.
Your survey responses will remain strictly confidential, and your participation is voluntary. If you have questions at any time about this survey, or would like to provide more detailed feedback, you may contact TantaComm Professional Services using the e-mail address specified below.
Thank you very much for your time, feedback, and suggestions!
The TantaComm Application
How satisfied are you with the following:
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
*
Overall usability of application
*
Consistency of User Interface across functions
*
Reliability of application
*
Ease of use
*
Application performance and response time
What features/functionality would you like to see added or enhanced?
Project Management
How satisfied were you with the following:
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
*
Overall quality of project management provided
*
Project Manager's knowledge of the product
*
Communication of project milestones
*
Communications of project dependencies
*
Timeliness of completion of TantaComm deliverables
*
Project completion within budget
*
Transition to TantaComm Technical Account Manager
Do you feel your TantaComm Project Manager contributed to the successful implementation of TantaComm Software? How can our Professional Services be improved?
Documentation
How satisfied were you with the following tools/documentation:
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
N/A
*
System Monitoring and Alerting
*
Web Services
*
API
*
Installation and Network Requirements
*
Configuration Workbook
*
Interactive Configuration Guides
*
UAT Tracker
*
Quick Start Guides
What documentation would you have liked, but did not receive? How can our existing documentation be improved?
Training
How satisfied were you with the following:
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
*
Timeliness of training
*
Effectiveness of training
*
Usefulness of training videos
*
Usefulness of Quick Start Guides
*
System knowledge of TantaComm trainer
Are there areas of the software for which you feel you did not receive adequate training? How can our training be improved?
UAT
How satisfied were you with the following:
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
*
Communication of UAT benchmarks
*
Comprehensiveness of testing scenarios
*
Coordination of the UAT process
*
Communication of UAT results and next steps
*
Response time in implementing resolution to identified bugs
Do you feel UAT adequately prepared you for issue-free use of the application on Day 1? How can our UAT process be improved?
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