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Hello:
You are invited to participate in our survey measuring customer satisfaction with mobile telecommunications providers. In this survey you will be asked to complete questions about your experiences with your mobile phone provider. It will take approximately 4-6 minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Rose Galagher,Jessica Stockdale or Stephen Saunders by email at the email addresses specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
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| How often do you use your mobile phone |
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| On average, what is your total monthy mobile phone expense |
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| How would you rate your knowledge of the services offered by mobile providers other than your own |
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| Please rate your levels of satisfaction with the recpetion coverage of your mobile provider in relation to each of the following:
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Please consider the dealings you have had with your mobile provider and indicate the levels of satisfaction with the customer service they provide.
Indicate your levels of satisfaction with:
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| Please consider the all the forms of communication you recieve from your mobile provider. This includes bills, text messages, advertising, emails and online access accounts. How satisfied are you with the following:
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| In relation to prices, how atisfied are you with the following:
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