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Dear Participant,
My name is Suha Mahmoodh. I am an undergraduate student of Asia Pacific University. I am currently conducting a research on the topic “FACTORS CONTRIBUTING TO THE BOOM OF MEDICAL TOURISM IN MALAYSIA”.

The purpose of this questionnaire is to gain necessary and relevant primary data to help me analyse and evaluate the factors contributing towards the Boom of Medical Tourism in Malaysia. Information obtained from this research study will be stored confidentially and used for academic purposes only.

This research intends to abide all the ethical code commonly acknowledged. The participation is completely voluntary and he/she has the right to deny contributing to this research. Please do not hesitate to ask any doubts about the questions.

I appreciate the time and effort put into assisting my research work. Thank you for your cooperation.
 
 
 
Age group
 
Under 16
 
16-25
 
26-40
 
41-55
 
56-65
 
66-75
 
 
 
Gender
 
Male
 
Female
 
 
 
Income level per month
 
Less than $1000
 
$1000 to $2000
 
$2001 to $3000
 
Above $3000
 
 
 
Length of stay in Malaysia for medical purposes
 
Less than 2 weeks
 
2 weeks to 4 weeks
 
5 weeks to 8 weeks
 
More than 8 weeks
 
 
PART TWO: PRICE OF THE SERVICE
please select the option which is most suitable
Strongly Disagree Disagree Neutral Agree Strongly Agree
The price of the services are affordable
Affordability of other services such as air travel, accommodation is important
Travelling for medical saves money
The value of currency exchange rate is satisfactory
My medical expenses abroad are fully covered by health insurance
 
 
PART THREE: QUALITY OF THE SERVICE
How satisfied are you with the following:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
The customer service provided
Cleanliness of the hospitals
Availability of diagnostic facilities (such as CT scans, MRI scans, X-rays, ultrasound telemedicine, patient information, billing, operation theatres, and labs)
Availability of required drugs in the pharmacy
 
 
How important is to have a low waiting time to get a medical treatment?
 
Yes
 
No
 
 
PART FOUR: EASE OF DIRECT COMMUNICATION
Please select the most suitable option
Strongly Disagree Disagre Neutral Agree Strongly Agree
I was able to communicate well in English to the doctors, nurses and other staff
Employees in this hospital understand my requirements
Hospital provides all the required information and instructions regarding admission, treatment, and discharge clearly to patients and attendants.
Ease of communication is important when treating a medical condition
 
 
PART FIVE: SAFETY OF THE TOURIST
Please select the option which is most suitable
Strongly Disagree Disagree Neutral Agree Strongly Agree
It is convenient to reach to this Hospital
Patients feel safe in getting treated by the doctors of this hospital.
The allergy or reaction to drugs is taken care of in this hospital.
This hospital provides for proper safety and comfort measures (for example handrails in aisles, rooms and bathrooms, ramps suitably designed for wheelchairs and stretchers, elevators and spacious corridors)
There is no discrimination of race or religion
 
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