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Please complete your details: |
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This Survey is completely confidential and the data provided will be processed in accordance with the Data Protection Act 1998. |
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1a. When making contact with M&H Plastics, how would you rate the following aspects:
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| 1b. Please note any additional comments in the box below: | | |
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How would you rate our sales and marketing material, including our catalogue? |
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2a. Quality of presentation |
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2b. How easy do you find our catalogue to navigate? |
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2c. Inspiration for new ideas |
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2d. How would you rate our catalogue compared to our competitors? |
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2e. Do you feel we communicate what we can offer as a company? |
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2f. Are you aware we have our own in-house design team? |
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2g. Would you ever use our in-house design team? |
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| 2h. Please note any additional comments in the box below: | | |
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3a. Have you ever used the M&H website? |
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3b. How often do you use the M&H website? |
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3c. Ease of navigation around the website? |
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3d. Do you use the M&H website to choose your product styling? |
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3e. How would you rate our website compared to our key competitors? |
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| 3f. Please note any additional comments in the box below: | | |
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4a. How often do you request samples? |
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4b. How quickly to you normally require samples? |
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4c. Promptness of delivery? |
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4d. Quality of sample sent? |
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4e. How do you usually request your samples? |
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| 4f. Please note any additional comments in the box below: | | |
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5a. Have you ordered a product from M&H Plastics in the last 12 months? |
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Over the last 12 months, how good was our service for deliveries: |
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5c. Matched the delivery note? |
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5d. Delivered within acceptable time limit? |
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5e. Were the details on the delivery note correct? |
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5f. Were the details on the invoice correct? |
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5g. Do you have any unresolved invoice enquiries? |
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6a. What is your opinion of the quality of product supplied by M&H? |
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6b. If you have had cause to complain about product quality, how would you rate our response to your concern? |
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7. Perceptions of the Company |
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7a. What is your view of M&H Plastics as a company?
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| 7b. Please note any additional comments in the box below: | | |
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8a. Were you aware we can supply the following products and services? (Please mark all applicable)
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| 8b. If there are any other products you would be interested in please state in box below | | |
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9a. What ultimately influences your choice of plastic supplier? (Please rank from 1 – 6 in order of importance to you) |
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Quality |
| | Value for money |
| | Service |
| | Staff |
| | Trust |
| | Convenience |
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| 9b. Which of our competitors do you consider closest to M&H in terms of our offering? | | |
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