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  1. Surveys
  2. 2012
  3. February
  4. M
  5. Mentoring in Job Deal
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Exit Survey »
 
 
SOVA are contracted by Serco to deliver a mentoring service for Job Deal participants in the East of England. SOVA are constantly reviewing the service as part of their continuous improvement activity to ensure it continues to meet the needs of users. Feedback from Case Workers about their experience of the service is an important part of this approach to continuous improvement.

We are asking staff to take a few minutes to provide feedback in advance of the next Serco Operational Network meeting on 14 March. SOVA will be attending the meeting as part of their ongoing review activity. We realise that not all staff are able to attend the meeting, so would like to gather your views to contribute to a productive discussion at the meeting.

There will be no identifiable information within this survey so you can be totally frank and honest about your experience and will also have the opportunity to say what you would like to see from the service in the future.

Thank you in advance for sharing your views and ideas. Please click the Continue button below to start.
 
 
 
Have you referred any Job Deal participants for mentoring in the past (not necessarily with SOVA)?

 
Yes
 
No
 
 
 
Which of the following mentoring services have you used? Tick all that apply.

 
SOVA Job Deal contract
 
In-house mentoring
 
Other local specialist organisation
 
None

 
 
Do you feel you have a good understanding of what the mentoring services available actually deliver?

 
Yes
 
No
 
Not sure
 
 
 
Do you feel that Job Deal participants would benefit from receiving more information about how mentoring services can help them?
 
Yes
 
No
 
Not sure
 
If you have used the SOVA Job Deal mentoring service please rate your satisfaction with the service received. Please select N/A if you have not used the SOVA service.

Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied N/A
Referral process
Speed of assigning a mentor
Type of mentoring available
The duration of mentoring activity
Positive outcomes achieved
Responsiveness of SOVA to issues
Overall satisfaction
 
 
 
If you were unsatisfied with any aspect of the service please give brief details below. It is important that we understand why you were not satisfied and what expectations you had that were not met.
   
 
 
Please tick below to indicate any mentoring service that has resulted in positive experiences or real success for your Job Deal clients.

 
SOVA Job Deal contract
 
In-house mentoring
 
Other local specialist
 
N/A

 
 
Please provide brief details below.
   
 
 
Please use the box below to say how you feel SOVA can improve the Job Deal mentoring service and/or what you would like this provision to look like in the future?
   
 
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