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Member Relationship Program
Thanks for taking the time to fill out this survey, which will take 8-10 minutes to complete. When you are done, click the Submit button at the bottom of the last page.
Your honest feedback will help us improve our services to you.
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| Overall, how satisfied are you with WesCorp’s performance?
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| How likely are you to recommend WesCorp to a friend or colleague?
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| Please describe the factors that contributed to your stated likelihood to recommend WesCorp. | | |
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| * Over the next 12 months, do you expect your business with WesCorp to increase, decrease, or stay the same? |
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| Considering WesCorp’s cooperative business model, which of the following principles primarily influenced your decision to do business with WesCorp? |
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| Which of the following best characterizes your relationship with WesCorp? |
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| * Have you recommended WesCorp to friends or colleagues in the past 12 months? |
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| Approximately, how many times have you recommended WesCorp to friends or colleagues in the past 12 months? |
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| Were you referred to WesCorp by a friend or colleague? |
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| Overall, how satisfied are you with WesCorp’s Investment products?
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| Please rate the importance of each of the following investment experience attributes as it relates to WesCorp:
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| Please rate the satisfaction of each of the following investment experience attributes as it relates to WesCorp:
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| * Besides WesCorp, which one of the following institutions has the largest amount of your investment dollars? |
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| Please rate the satisfaction of each of the following investment experience attributes as it relates to the ${piping_text} that you previously indicated as having the largest amount of your investment dollars, other than WesCorp:
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| What one thing could WesCorp do that would result in an increase in your investment dollars with WesCorp? (Please be as specific as possible.) | | |
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| Payment Systems Experience |
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| Overall, how satisfied are you with WesCorp’s Payment Systems?
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| Please rate the importance of each of the following payment systems experience attributes as it relates to WesCorp:
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| Please rate the satisfaction of each of the following payment systems experience attributes as it relates to WesCorp:
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| For each of the following payment systems services, please tell us which institution your organization uses:
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| Please rate your level of satisfaction with each of the following payment systems services you are receiving from the providers you indicated above:
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| * Besides WesCorp, which one of the following institutions has the largest amount of your payment systems business? |
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| Please rate the satisfaction of each of the following payment systems experience attributes as it relates to the ${piping_text} that you previously indicated as having the largest portion of your payment systems business, other than WesCorp:
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| What one thing could WesCorp do that would result in your credit union selecting WesCorp for more of your payment systems needs? (Please be as specific as possible.) | | |
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| Relationship Manager Experience |
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| Overall, how satisfied are you with your WesCorp Relationship Manager?
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| Please rate the importance of each of the following experience attributes as it relates to your WesCorp Relationship Manager:
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| Please rate the satisfaction of each of the following experience attributes as it relates to your WesCorp Relationship Manager:
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