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Surveys
2010
January
M
Member First Survey - Relationship
Member First Survey - Relationship
Thank you for participating in this survey. Your responses will be kept strictly confidential & anonymous.
Please click "proceed" to begin.
QUESTION 1 OF 5
Based on your overall experience, how likely are you to recommend Community Savings to a friend or colleague?
«Very Unlikely
Very Likely»
0
1
2
3
4
5
6
7
8
9
10
QUESTION 2 OF 5
What did we do to earn your recommendation?
Friendly service
Speed of service
Staff's product knowledge
Understood my financial needs
Available products
Other
QUESTION 2 OF 5
What can we improve to earn a 9 or 10, in the future?
Friendliness of service
Speed of service
Staff's product knowledge
Understanding of my financial needs
Available products
Other
QUESTION 2 OF 5
Which of the following options would you most like to see improved?
Friendliness of service
Speed of service
Staff's product knowledge
Understanding of my financial needs
Available products
Other
QUESTION 3 OF 5
What products do you have with Community Savings?
(Select all that apply)
Personal Deposit Account (Chequing or Savings)
Business Deposit Account (Chequing or Savings)
Term Deposits or Mutual Funds
(incl. registered plans)
Line of Credit
Loan or Mortgage
QUESTION 4 OF 5
Which branch do you frequent most often?
Burnaby
New Westminster
Port Coquitlam
Surrey
Vancouver
Victoria
QUESTION 5 OF 5
What age bracket are you in?
0-25
26-35
36-54
55-65
65+
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