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Surveys
2013
April
M
Melita
Melita
0%
Exit Survey
First think that comes to your mind when someone mentions Melita plc.?
Quad-play
TV
Internet
Mobile
Expensive
Cheap
Reliability
Speed/QOS
Other
Do you use Melita Mobile service?
No
Yes and not satisfied
Yes and satisfied
Yes and completely satisfied
Do you use Melita Television service?
No
Yes and not satisfied
Yes and satisfied
Yes and completely satisfied
Do you use Dreambox/Satellite/Streaming instead of Digital terrestrial television?
No
Just a little
Yes, a lot
Yes, completely
Do you use Melita Telephone service?
No
Yes and not satisfied with service
Yes and satisfied with service
Yes and completely satisfied with service
Do you use Skype or any other similar service instead of telephone/mobile service?
No
Just a little
Yes, a lot
Yes, completely
Do you use Melita Internet service?
No
Yes and not satisfied with service
Yes and satisfied with service
Yes and completely satisfied with service
Do you encounter with Melita any Technological barriers?
No
Yes, TV
Yes, Internet
Yes, Mobile
Yes, Telephone
Yes, helpline service
Do you feel any psychological barrier between Melita and the customer?
No
Yes, Shame
Yes, Guilt
Yes, Shyness
Yes, Fear
Yes, Uncertainty
Yes, Indecisivity
Yes, Mistrust
Do you feel any economic barrier between Melita and the customer?
No
Yes, all services
Yes, TV Yes, Mobile
Yes, Telephone
Yes, Internet
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