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  5. MedNet Service Evaluation Survey - MN Europe

MedNet Service Evaluation Survey - MN Europe

Exit Survey
 
 
MedNet is continuously working on enhancing its service offering and service quality. It is important to learn your perception and experience with MedNet as a guidance of what we are doing right and where we need to improve.

In the next three minutes, please tell us what you think about MedNet by openly answering the few service related questions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. 

Thank you for your time and support. Please start with the survey now by clicking on the Continue button below.

Regards,
MedNet Head Office
 
 
How would you rate the Delegate’s Offices in Hospitals by MedNet?
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied N/A
* Staff adequacy and quality of the Offices
* Cooperation with supervisors, employees as well as compliance to the agreed procedures
* Effectiveness of hospitalization control and follow up
* Effectiveness of Arbitration Committees
 
 
How would you rate the Claims Department by MedNet?
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied N/A
* Staff adequacy and quality of the Claims Department
* Collaboration with managers and employees of your claims departments
* Efficiency of claim control
* Promptness and procedures efficiency
* The information you receive on Claims (Documents, Bordereaux etc.)
 
 
How is your insured members’ satisfaction regarding MN services?
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied N/A
* Response to a customer request at the MCC
* First time resolving customer complaint
* Clarity and justification of denial reasons if any
* Insurance knowledge
 
 
To what extent do the different reports prepared by MN meeting your business need?
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied N/A
* Statistical Analysis
* Claims bordereau
* Adhoc reports request
 
 
To what extent do medical underwriting rules set by MN/MR affect your business?
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied N/A
* Supporting Portfolio growth and market share
* Achieving client retention and desired renewal ratios
* Maintaining positive technical results
* Supporting innovation and pioneering new insurance solutions
* Achieving high client satisfaction
 
 
 
For feedback/concerns/ideas regarding our services and service quality that you would like to share, please use the space provided below: