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Surveys
2015
March
M
Marketplace Seller survey
Marketplace Seller survey
Jumia Marketplace Sellers Survey
0%
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Hello:
You are invited to participate in our survey that asks questions about Jumia marketplace performance . It will take approximately 4 minutes to complete the questionnaire.
Your participation in this study is completely voluntary. It is very important for us to learn your opinions in order to serve you better.
Your survey responses will be strictly confidential. If you have questions at any time about the survey or the procedures, you may contact Tope Hundeyin at 09037775547or by email at
[email protected]
.
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
I Agree
What is your store name?
Other
What category of products do you sell? (Select all that apply)?
Weddings
Fashion (excluding Children’s Fashion)
Mobile phones only
Computing
Cameras & Electronics
Games & Consoles
Home & Office
Health & Beauty
Watches & Sunglasses
Baby, Toys, & Kids
Books, Movies and Music
Events and Tickets
Groceries
Furniture
Phone Accessories
Whatother platform do you sell on asides Jumia (Select all that apply)?
Konga
Kaymu
Dealdey
GTB sme Marketplace
None
Other
How is the relationship between you and your account manager?
Not Good
Okay
Good
Very Good
How fast does your account manager resolve your issues?
Too slow
Slow
Fast
Very Fast
What is the Most challenging aspect for you as a seller?
Uploading Products
Getting the Products live
Processing Orders
Pickup
Returns
Finance
How would you rate the Time taken to get products live?
Too slow
Slow
Fast
Very Fast
How would you rate the speed of pickup?
Too slow
Slow
Fast
Very Fast
How would you rate the level of returns?
Very low
Low
High
Very High
What is the best communication medium for you to contacted by your account manager??
SMS
Phonecall
Email
Whatsapp
BBM
Other
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